City of Surrey's Annual Financial Report 2021

CITY OF SURREY OVERVIEWS CITY MANAGER'S DEPARTMENT

The City Manager’s Office provides advice and recommendations to City Council related to policies and emerging issues. The department assists in guiding the work of the other City departments, thus ensuring a coordinated and balanced implementation of Council policy and programs. The City Manager’s Office ensures that Council resolutions are addressed in a timely and fulsome manner and provides effective financial management by monitoring the annual budget and the Five-Year Financial Plan. The City Manager’s Office ensures that Council’s priorities and high-quality sustainable City services are delivered on a consistent basis to the City’s residents and businesses. Through the Strategic Initiatives & Corporate Reporting function the department provides coordination of key initiatives that span across multiple departments, including the “Surrey Excels” strategic framework. Consistency and high standards of corporate reporting, including regular reports to Council as well as periodic reports on organizational performance, are key functions of this department. The City Manager’s Office worked closely with departments across the organization to deliver key accomplishments in 2021, including selected initiatives where the City Manager’s Office played a key role or coordinating role.

2 0 2 1 A C C O M P L I S H M E N T S • Continued working with BC Housing and the Fraser Health Authority to operate an Emergency Response Centre to help the City’s priority population (experiencing housing instability). • Sought and received Council support for the acknowledgment of the National Truth and Reconciliation Day. • Supported the continuance of the Parking to Patio Program, which has allowed for the expansion of restaurant operations onto privately-owned parking lots and city road-rights-of-ways. • Supported the City’s application and acceptance for members to the Consider Canada City Alliance to maximize foreign direct investment. • Supported the development and launch of the Surrey Store to Door initiative to encourage residents to shop online and support local businesses offering online sales and delivery services.

• Supported the City’s $14.2M Strengthening Communities Services Grant application that is introducing new and expanded services in coordination with BC Housing and the Fraser Health Authority for unsheltered and vulnerable people in the City Centre. • Coordinated the City’s response to the COVID-19 pandemic with the President and CEO of the Fraser Health Authority. • Introduced Housing Agreement requirements as a condition of business licence to improve the quality of Supportive Recovery Facilities operating in Surrey. • Worked with the Fraser Health Authority to utilize a number of City Facilities as COVID-19 Mass Vaccination Centres. • Continued work with the Fraser Health Authority and the Ministry of Health to accelerate the application review and approval processes for the new hospital in Cloverdale. • Worked with the Senior Management Team to discuss strategic topics to resolve challenges that the City may be facing.

• Delivered a series of Strategic Sessions that provided Mayor & Council updates on a variety of initiatives underway. • Updated the Surrey Excels strategic framework to Mayor & Council’s priorities.

• Continue to develop and adopt a Workplace Diversity and Inclusion Strategy.

• Support the continued enhancement of the City’s online service capabilities. • Support the completion of land use plans in Fleetwood, Newton-King George and Semiahmoo Town Centres.

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