SFS Annual Report 2025

2025 Accomplishment Highlights:

J With Mayor and Council support, hired 20 additional staff to support the growing community demands for public safety. J Surrey Fire Regional Dispatch led the province in the transition to Next Generation 911, becoming the first service in British Columbia to go live with the upgraded call handling system in 2025. J Implemented a multi-modal communication strategy to share fire service career information with the South Asian community, with the goal of encouraging applications from a more diverse and representative pool of candidates. J Improved operational resilience by converting Fire Hall 10’s dispatch training area into a backup dispatch center for the department. This strategic reuse of existing facilities enhances service continuity while maximising use of municipal resources. J Partnered with Surrey Schools to deliver a successful Youth Firefighting Academy to attract and increase diversity in the fire service. J Conducted over 15,000 smoke alarm functionality verifications, with a rate of 62.6% working smoke alarms at residential fires. J Hosted a successful public open house event at all our firehalls to provide fire prevention education and meaningful interactions with the firefighters. J Partnered with Surrey Food Bank and Surrey Christmas Bureau to collect food hampers and toys for low-income families and children in need. J Developed an informational handout highlighting the risks and safety guidelines for lithium-ion batteries in micromobility devices. This resource is being distributed by fire crews and has been published on the city’s website. J Received the Canadian Fire Chiefs Association’s Firefighter Cancer Prevention Award recognizing Surrey Fire Service’s collaboration with the Surrey Fire Fighters’ Association Local 1271 in providing firefighters with a preventative health screening program which includes baseline blood testing, clinical cancer prevention education and sleep and nutritional guidance aimed at lowering cancer risks. J Expanded our employee wellness program to include cholesterol awareness and longevity sessions for all staff. J A fire department access and water supply guideline was developed in coordination with Planning & Development department to maintain consistent insurance gradings during the development process. J Delivered 36 workshops designed to support and promote a career in the Fire Service.

SURREY FIRE SERVICES ANNUAL REPORT | DEPARTMENT OVERVIEW 7