City of Surrey's 2024-2028 Financial Plan

CORPORATE SERVICES

INFRASTRUCTURE

• Enhance Surrey Online Services delivering a personalized experience on the City’s webpage, customizing relevant and timely content and services for our citizens; • Enhance the City’s Land Management Online Permitting Portal, providing the ability to view status, pay fees and access deficiencies for all permits, and advance end-to-end online permitting capabilities in multi-family building permits, residential building permits, planning applications and engineering permits; • Launch an Artificial Intelligence (“AI”) powered online Land Development

• Continue rollout of the Data Driven Decision Making (“D3M”) Program by providing training and analytical abilities to assist more business areas in meeting City objectives through enhanced reporting and dashboarding; • Develop a comprehensive City-wide Business Continuity Program to increase the resiliency of City services; and • Continue to monitor and implement IT

asset replacement plans to ensure continuous delivery of services.

inquiry assistant to help answer applicant inquiries related to the zoning bylaw, site specific permit

requirements, to promote development and complete submissions;

Multi-family residential development

CORPORATE SUSTAINABILITY

• Expand Bylaw adjudication process beyond parking enforcement; and

• Develop a plan to prioritize Council policies over this Council term and bring forward Council policies for review and update.

City of Surrey | 2024—2028 Financial Plan | General Operating Fund | Corporate Services

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