City of Surrey's 2024-2028 Financial Plan

CORPORATE SERVICES

PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Corporate Services department in tracking its progress and monitoring its contribution to building a sustainable Surrey.

Performance Measures (Sustainability Theme)

Targets

Actual 2023

Targets 2023

Division

2024

2025

2026

2027

2028

% of voluntary compliance gained (Public Safety)

Bylaw Services

75%

75%

75%

75%

75%

75%

75%

% of eligible transactions completed by citizens using City online services (Infrastructure)

Information Technology

69%

67%

69%

69%

70%

70%

71%

Average # of days to fill a position vacancy - Exempt Incidence frequency rate of lost time claims per 100 persons a year (Health & Wellness)

4.0

4.0

4.0

4.0

4.0

4.0

4.0

Human Resources

69

80

79

78

77

77

77

(Economic Prosperity)

Average # of days to fill a position vacancy - CUPE

66

74

73

72

71

71

71

(Economic Prosperity)

City of Surrey | 2024—2028 Financial Plan | General Operating Fund | Corporate Services

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