2025-2029 Surrey Financial Plan

CORPORATE SERVICES

PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Corporate Services department in tracking its progress and monitoring its contribution to building a sustainable Surrey.

Performance Measures (Sustainability Theme)

Targets

Actual 2024

Targets 2024

Division

2025

2026

2027

2028

2029

Expenses as a % of lease/rental revenues (Infrastructure)

Realty Services

43%

36%

45%

45%

45%

45%

45%

% of eligible transactions completed by citizens using City online services (Infrastructure) Average # of days to fill a position vacancy - Exempt Incidence frequency rate of lost time claims per 100 persons a year (Health & Wellness)

Information Technology

71%

69%

69%

69%

70%

70%

71%

4.0

4.0

4.0

4.0

4.0

4.0

4.0

Human Resources

69

80

79

78

77

77

77

(Economic Prosperity)

Average # of days to fill a position vacancy - CUPE

66

74

73

72

71

71

71

(Economic Prosperity)

City of Surrey | 2025—2029 Financial Plan | General Operating Fund | Corporate Services

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