2026 - 2030 Surrey Financial Plan

UTILITY OVERVIEW SOLID WASTE

MISSION STATEMENT To provide a leadership role in municipal waste management through the application of innovative and sustainable solutions that ensure environmental, economic and social benefits to the residents of the City of Surrey. KEY PROGRAMS AND SERVICES The Solid Waste Utility provides weekly residential curbside organic waste collection with alternating bi-weekly garbage and recycling services via a fully automated cart-based collection system, powered by a Renewable Natural Gas fleet. Waste collection services are provided to approximately 108,200 single family households and 44,000 secondary suites. Additionally, 37,700 residences from apartment buildings are provided with centralized recycling service, while approximately 50% of these buildings additionally receive weekly organic waste collection services. In addition, Surrey is the first municipality in North America to operate a fully integrated waste management solution. The City processes the organic waste collected at curbside into a renewable natural gas used to fuel the fleet that collects this waste at curbside. The remaining materials are composted into a nutrient rich soil and fertilizer that is used by local food growers and landscapers, creating a closed-loop system.

2025 ACCOMPLISHMENTS

EDUCATION & CULTURE

Continued with a comprehensive communication and awareness campaign to educate residents on proper recycling and the importance of reducing contamination. The campaign focused on simplifying recycling to help residents enhance their level of understanding of the rules and overcome challenges that they are encountering. A key deliverable was the development of a “Sorting Waste Tips” video series;

• Launched Solid Waste Chatbot, a new Artificial Intelligence-powered chatbot designed to improve customer service and response times. Available 24/7, the chatbot provides residents with instant responses to common questions about waste collection, recycling, waste diversion and clean up programs; and

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City of Surrey | 2026—2030 Financial Plan | Utilities Operating Fund | Solid Waste

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