City of Surrey 2020-2024 Financial Plan

CORPORATE SERVICES

PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Corporate Services department in tracking its progress and monitoring its contribution to building a sustainable Surrey.

Performance Measures (Sustainability Theme) % of Voluntary Compliance gained (Public Safety) % of Security Risk Assessments completed at all sites (Public Safety) % of transactions completed by citizens using City online services (Infrastructure)

Budget

Actual 2019

Budget 2019

Division

2020

2021

2022

2023

2024

71%

80%

80%

80%

80%

80%

80%

Bylaw Enforcement, Compliance & Licensing

90%

80%

90%

100%

100%

100%

100%

Information Technology

58%

51%

53%

55%

58%

61%

65%

Incidence frequency rate of lost time claims per 100 person a year (Health & Wellness)

Occupational Health & Safety

3.2

2.7

2.6

2.6

2.6

2.6

2.6

Average # of days to fill a position vacancy - Exempt (Economic Prosperity) Average # of days to fill a position vacancy - CUPE (Economic Prosperity)

80

81

80

79

78

77

77

Recruitment

72

75

74

73

72

71

71

129