City of Surrey's 2021 - 2025 Financial Plan

CORPORATE SERVICES

PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Corporate Services department in tracking its progress and monitoring its contribution to building a sustainable Surrey.

Performance Measures (Sustainability Theme)

Budget

Actual 2020

Budget 2020

Division

2021

2022

2023

2024

2025

Bylaw Enforcement, Compliance & Licensing

% of Voluntary Compliance gained (Public Safety)

73%

75%

75%

75%

75%

75%

75%

% of transactions completed by citizens using City online services (Infrastructure)

Information Technology

66%

53%

55%

58%

61%

65%

66%

Incidence frequency rate of lost time claims per 100 person a year (Health & Wellness)

Occupational Health & Safety

4.0

2.6

2.6

2.6

2.6

2.6

2.6

Average # of days to fill a position vacancy - Exempt

83

80

79

78

77

77

77

(Economic Prosperity)

Recruitment

Average # of days to fill a position vacancy - CUPE

72

74

73

72

71

71

71

(Economic Prosperity)

City of Surrey | 2021—2025 Financial Plan | General Operating Fund | Corporate Services

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