City of Surrey's 2021 - 2025 Financial Plan

FINANCE

PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Finance Department in tracking its progress and monitoring its contribution to building a sustainable Surrey.

Budget 2021 2022 2023 2024 2025

Performance Measures (Sustainability Theme) % of scheduled audits completed as per Corporate Audit Plan (Infrastructure) % of completed audit reports that result in recommendations for change (Infrastructure) # of quarterly reports submitted to Council (Infrastructure) % of Homeowner Grants claimed online (Infrastructure) # of tax e-bills sent out (Ecosystems) # of utility e-bills sent out (Ecosystems) # of invoices processed by Accounts Payable (Infrastructure) # of electronic invoices received by Accounts Payable (Infrastructure) # of departmental procurement training sessions conducted (Infrastructure) Total cost of risk per capita (Economic Prosperity) # of invoices created by Accounts Receivable (Infrastructure)

Actual 2020

Budget 2020

Division

100%

85%

95%

95%

95%

95%

95%

Financial Reporting & Compliance

100%

90%

90%

90%

90%

90%

90%

Budget

3

3

3

3

3

3

3

85%

78%

95%

95%

95%

95%

95%

21,729 15,020 22,729 22,729 23,229 23,729 24,229

Property & Payment Services

28,088 23,130 28,600 29,100 29,600 30,100 30,600

69,484 89,936 70,874 72,291 73,737 75,212 76,716

47,172 52,449 48,115 49,078 50,059 51,060 52,082

Procurement Services

4

4

4

4

4

4

4

Risk Management Services

$4.50

$3.25 $6.00 $6.75 $6.75

$6.50 $6.50

15,355 14,179 15,662 15,975 16,295 16,621 16,953

Treasury Operations

% of staff receiving electronic pay stubs (Infrastructure)

100%

100% 100% 100% 100% 100% 100%

City of Surrey | 2021—2025 Financial Plan | General Operating Fund | Finance

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