City of Surrey's 2021 - 2025 Financial Plan

PLANNING & DEVELOPMENT

• Continue increasing online permitting opportunities, thereby improving access and communication; • Improve the consistency of the services delivered through communication and training; • Formalize and enhance the modified business procedures developed during the COVID-19 pandemic for continued remote engagement with clients; • Review and streamline the use of Electrical Operating Permits across the City; • Continue the development of performance metrics to streamline the permitting process; • Streamline landscaping plan reviews and field inspections in cooperation with the landscape architect industry; • Continue implementation of digital building permit intake and review process for building permits; and • Investigate opportunities to improve the inspection experience, seeking to provide online inspection request and reduce onsite wait time.

ECONOMIC PROSPERITY & LIVELIHOODS

Initiate a review of Surrey’s employment lands;

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• Enhance online inspections services by increasing inspection booking capabilities; and • Initiate a review of South Campbell Heights Local Area Plan.

ECOSYSTEMS

Continue to implement energy efficiency projects with further

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Peterson Place modular housing

building envelope, HVAC, and lighting upgrades. HVAC projects include upgrades to Surrey Arts Centre, Guildford Library, and West Main Detachment Chiller; • Continue implementation of the BC Energy Step Code with enhanced industry engagement and education through the inspection process; and • Implement changes resulting from the revised Tree Protection Bylaw, with updated Standard Operating Procedures and communication with the industry.

City of Surrey | 2021—2025 Financial Plan | General Operating Fund | Planning & Development

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