City of Surrey's 2022-2026 Financial Plan

CORPORATE SERVICES

PERFORMANCE MEASURES The following table identifies key performance measures that will assist the Corporate Services department in tracking its progress and monitoring its contribution to building a sustainable Surrey.

Performance Measures (Sustainability Theme)

Budget

Actual 2021

Budget 2021

Division

2022

2023

2024

2025

2026

Bylaw Enforcement, Compliance & Licensing

% of Voluntary Compliance gained (Public Safety)

73%

75%

75%

75%

75%

75%

75%

% of transactions completed by citizens using City online services (Infrastructure)

Information Technology

69%

60%

62%

65%

65%

66%

67%

Incidence frequency rate of lost time claims per 100 person a year (Health & Wellness)

Occupational Health & Safety

3.9

2.6

2.6

2.6

2.6

2.6

2.6

Average # of days to fill a position vacancy - Exempt

81

80

79

78

77

77

77

(Economic Prosperity)

Recruitment

Average # of days to fill a position vacancy - CUPE

73

74

73

72

71

71

71

(Economic Prosperity)

City of Surrey | 2022—2026 Financial Plan | General Operating Fund | Corporate Services

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