City of Surrey's 2023 Annual Financial Report

PERFORMANCE MEASURES

ENGINEERING, CONTINUED

Actual Targets 2023 2023 2024 2025 2026 2027 2028

Performance Measures (Sustainability Theme)

Division

% of sewer mains video inspected (Built Environment/ Infrastructure) % of sewer manholes inspected (Built Environments/Infrastructure) % reduction in illegal dumping cleanup costs (Built Environments & Neighbourhoods) Rethink Waste total # of residences to date (Ecosystems) % decrease of landfill waste tonnage/ household (Ecosystems) Solid waste diversion rate from disposal (Ecosystems) % of single family homes on water meters (Built Environments & Neighbourhoods) Average winter residential water consumption (litres per capita per day) (Built Environments & Neighbourhoods)

46% 46% 48% 50% 52% 54% 56%

SEWER UTILITY

48% 46% 50% 53% 56% 58% 60%

7% 5% 10% 15% 20% 20% 20%

108,000 108,000 109,000 110,000 111,000 112,000 113,000

SOLID WASTE UTILITY

37% 40% 40% 43% 47% 50% 50%

64% 72% 72% 74% 76% 78% 80%

80% 82% 82% 84% 85% 87% 88%

WATER UTILITY

235

238

238

238

237

237

237

FINANCE

Actual Targets 2023 2023 2024 2025 2026 2027 2028

Performance Measures (Sustainability Theme) % of completed audit reports that result in recommendations for change (Infrastructure)

Division

INTERNAL AUDIT AND COMPLIANCE

100% 90% 90% 90% 90% 90% 90%

# of quarterly reports submitted to Council (Infrastructure)

BUDGET

3

3

3

3

3

3

3

# of tax e-bills sent out (Ecosystems)

32,221 28,357 28,924 29,502 30,092 30,694 31,308

# of utility e-bills sent out (Ecosystems)

44,867 40,868 42,503 44,203 45,971 47,810 49,723

REVENUE SERVICES

# of invoices processed by Accounts Payable (Infrastructure)

79,495 75,307 76,813 78,349 79,916 81,515 83,146

# of electronic invoices received by Accounts Payable (Infrastructure)

54,49154,074 55,15656,259 57,38458,532 59,703

# of departmental procurement training sessions conducted (Infrastructure)

PROCUREMENT SERVICES

4

4

4

4

4

4

4

RISK MANAGEMENT SERVICES

Total cost of risk per capita (Economic Prosperity)

$6.09 $6.24 $6.33 $6.59 $6.85

$7.13

$7.42

# of invoices created by Accounts Receivable (Infrastructure)

15,922 15,855 16,240 16,565 16,897 17,234 17,579

TREASURY OPERATIONS

% of staff receiving electronic pay stubs (Infrastructure)

100% 100% 100% 100% 100% 100% 100%

33