City of Surrey's 2023 Annual Financial Report

PERFORMANCE MEASURES

POLICING (RCMP)

Actual Targets 2023 2023 2024 2025 2026 2027 2028

Performance Measures (Sustainability Theme)

Priority

6:57 mins

<7 mins

<7 mins

<7 mins

<7 mins

<7 mins

<7 mins

Average response time to Priority 1 emergency calls (Public Safety)

% reduction in collisions causing death or injury (Public Safety)

9% 5% 5% 5% 5% 5% 5%

% reduction in the number of residential B&E offences (Public Safety)

22% 2% 2% 2% 2% 2% 2%

CRIME REDUCTION & COMMUNITY SAFETY

% reduction in the number of business B&E offences (Public Safety)

15% 2% 2% 2% 2% 2% 2%

% reduction in the number of auto theft offences (Public Safety)

9% 5% 5% 5% 5% 5% 5%

% reduction in the number of theft from auto offences (Public Safety)

30% 5% 5% 5% 5% 5% 5%

Number of news releases (Public Safety/Inclusion)

296

260

260

260

260

260

260

Number of social media engagements (Public Safety/Inclusion)

7,100,000* 240,000 240,000 240,000 240,000 240,000 240,000

COMMUNITY ENGAGEMENT & MOBILIZATION

Number of RCMP volunteer hours (Public Safety/Inclusion)

3,532 3,000 3,000 3,000 3,000 3,000 3,000

Number of new Block Watch groups formed (Public Safety/Inclusion)

28

40

40

40

40

40

40

Number of Emergency Preparedness campaigns (Public Safety)

ORGANIZATIONAL PERFORMANCE & CONTINUOUS IMPROVEMENT

7

4

4

4

4

4

4

Number of staff forums with Senior Leadership Team (Inclusion)

8

20

20

20

20

20

20

* Significant increase due to team actively increasing content and engagement under social media pages

SURREY PUBLIC LIBRARY

Actual Targets 2023 2023 2024 2025 2026 2027 2028

Performance Measures (Sustainability Theme) # of visits made to library locations and library website (millions) (Inclusion/Health & Wellness) # of transactions completed using the Library’s materials collection (millions) (Education & Culture) # of enrolments in Summer Reading Club and other literacy programs (Education & Culture)

Division

5.14

4.19

5.48

5.69

5.88

6.07

6.26

5.03

4.78

5.18

5.28

5.34

5.40

5.46

PUBLIC SERVICES

260,087 188,000 306,700 346,800 384,300 421,100 458,700

# of online access points available on library premises (Inclusion)

257

266

259

259

259

259

259

ADMINISTRATIVE SERVICES

% of new customers signed up on email notification (Ecosystems)

89% 85% 91% 93% 95% 97% 99%

37