City of Surrey's 2024 Annual Financial Report

PERFORMANCE MEASURES

PLANNING & DEVELOPMENT

Actual Targets 2024 2024 2025 2026 2027 2028 2029

Performance Measures (Sustainability Theme)

Division

Number of rezoning applications receiving final approval (Infrastructure)

66

80

80

80

80

80

80

DEVELOPMENT PLANNING

Number of housing units given third reading (Infrastructure)

18,145 10,000 10,000 10,000 10,000 10,000 10,000

COMMUNITY PLANNING

15-minute livable neighbourhoods (Infrastructure)

25%

24%

24%

25%

26%

26%

27%

Number of housing units achieving building permits (Built Communities & Neighbourhoods)

6,2004,280 4,2804,2804,2804,2804,280

BUILDING

Total annual construction value (billions) (Built Communities & Neighbourhoods)

$2.74 $1.90 $1.93 $1.97 $2.01 $2.05 $2.09

# of inspections (Built Communities & Neighbourhoods)

53,00063,00050,00050,00050,000 50,00050,000

% of permits processed online (Infrastructure)

83% 85% 90% 90% 90% 90% 90%

BUSINESS TRANSFORMATION

Customer satisfaction rating of P&D Services (Inclusion)

76% 75% 75% 75% 75% 75% 75%

SURREY POLICE SERVICE

AREA OF DEVELOPMENT

2024 PERFORMANCE MEASURES

Experienced officers hired: 91

Recruit Constables hired: 34

GROW STAFFING NUMBERS IN ALIGNMENT WITH POLICING TRANSITION PLAN AND ALLOCATED JIBC SEATS

Civilian employees hired: 30

Civilian employees transferred to SPS: 390

CONTINUE DEVELOPMENT OF REQUIRED OPERATIONAL AND ADMINISTRATIVE POLICIES

238 policies completed, approved by the police board, and filed with the Director of Police Services

Increment training – 4 days/year, mandatory Focus on enhancing Operational and Professional Skills

EXPAND SPS IN-SERVICE TRAINING FOR POLICE OFFICERS

Delivered 259 operational training events to SPS officers

Employee Services Section completed over 1,200 employee check-ins to support staff and offer resources as required

CONTINUE DEVELOPMENT OF WELLNESS PROGRAMS AND RESILIENCE TRAINING

14 additional sworn and civilian members trained for Critical Incident Aftercare Team

SPS’s second formal community consultation was conducted in 2024 through a community survey of residents, interviews, and focus groups with key community stakeholders

CONTINUE DEVELOPMENT OF SPS’S COMMUNITY POLICING MODEL

33