FallRecreationGuide2023

Active and Engaged Recreation Surrey

STAGGERED REGISTRATION

JUL 30 | 9PM MOST PROGRAMS AUG 13 | 9PM AQUATIC PROGRAMS

our online registration system; in the summer, we launched our new virtual waiting room, simplified login process and secure redirect registration link on surrey.ca to provide a fair and reliable user experience. Prior to registration, be sure to add or remove a family member from

New this fall! We’re staggering program registration over two starting dates: July 30 for most programs, followed by August 13 with aquatic programs being included. Registration for all programs will continue until they are full. Staggered registration dates are the latest improvement to

your MySurrey account; families that reside in the same household should be using only one account to register online. On both registration dates, enter our virtual waiting room—by logging into your MySurrey account—between 8:45pm and 8:59pm. For more information, visit surrey.ca/reghelp .

3 WAYS TO Register

DROP-IN ADMISSIONS & PASSES Our variety of admissions and passes offer great value and access to all drop-in activities valid at any of our recreation facilities including: pools, arenas, gyms and fitness centres.

Go Online

surrey.ca/register

Recreation Pass Unlimited Visits Annual or Monthly Type Term Child/Youth 2–18yrs Student* Adult 19–59yrs Senior 60–69yrs

Family ‡

By Phone

604-501-5100

70yrs+

1 year $ 277.50 $ 416.25 $ 555.00 $ 416.25° $ 138.75° $1110.00 1month 38.00 57.00 76.00 57.00 19.00 152.00

Recreation Pass

At any Surrey Parks, Recreation & Culture facility

In Person

Admissions Single or Multi-Visit Type Term Child/Youth 2–18yrs Student*

Adult 19–59yrs

Senior

Family ‡

60–69yrs

70yrs+

REGISTRATION TIPS

Single Price

1 visit

$ 3.75 $ 5.75

$ 7.50

$ 5.75

$ 2.00

$ 3.75^

CREDIT CARD INFORMATION: We accept Visa, Mastercard and American Express. We also accept cash, debit card and Electronic Funds transfer if registering in person at any recreation facility. PROGRAM WITHDRAWAL FEES: There is a $5 withdrawal fee for drop-in activities or programs valued under $250. Learn how to withdraw from your activity on our Registration Help page. Certain third party operators who run activities may have different cancellation policies. For more details go to surrey.ca/passes . PRIVACY POLICY: Personal information is collected for the purposes of administering recreation and culture programs. The City of Surrey is collecting this information under s.26 (c) of the Freedom of Information and Protection of Privacy Act. For questions regarding the collection of personal information, please contact Business Operations Manager, 13450 104 Avenue, Surrey, BC, Canada V3T 1V8, 604 -598-5775. ERRORS & OMISSIONS: We’ve done our best to ensure that information provided in this guide is accurate and complete. Should there be a discrepancy, information provided by our customer service representative will be deemed accurate. 5. Do not close your browser any time once in the virtual waiting room (between 8:45pm and 8:59pm), or you will lose your place in line. 6. Securely store credit card info on file to avoid entering it each time. 7. Join the waitlist. If we have a cancellation, then we will call those on the waitlist in the order that they joined. 2. Families who register online need one MySurrey account . All adults in the same household must use the same credentials to sign in. 3. Ensure you are using Chrome as your browser. 4. Log into your MySurrey account between 8:45pm–8:59pm to enter the virtual waiting room. There is no benefit to logging in earlier than 15 minutes before registration opens. If you log in earlier, refresh the page after 8:45pm to enter the virtual waiting room. While we recommend using the tips below, we cannot guarantee that you will secure a spot. Before Registration Day 1. Plan ahead, browse offered programs on the broad or focused search at surrey.ca/register or in the digital guide and make notes of the course IDs for quicker searching on registration day. 2. Check your MySurrey account information is correct and up-to-date. Add or remove family members by calling 604-501-5100 or emailing PRCCustomerService@surrey.ca with names, birth dates, and phone numbers of all family members. 3. Do not create a new MySurrey account if you previously had a recreation account and can’t remember the email associated with it. Call 604-501-5100 and we will help you find your original account. On Registration Day 1. Booking online is faster compared to phoning.

18.00 33.75 60.00

27.00 50.75 90.00

35.75 67.50

27.50 51.75 92.00

9.50

N/A N/A N/A

5 visits 10 visits 20 visits

Swipe Pass

18.00 32.00

120.00

* Rates only apply for accredited post-secondary institutions and require proof of student ID. ° Includes a complimentary Seniors Services Membership. ‡ Includes a maximum of two adults and unlimited dependent children 18 years or younger. ^ Per family member (minimum one parent/guardian and one dependent child 18 years or younger). Payment Options Surrey offers monthly payment options for the annual Recreation Pass. Make payments using automatic debit or credit card. Skip the lineup and buy your annual, monthly or swipe passes online.

The recreation pass card is mandatory at all facilities and is free of charge. For details visit surrey.ca/passes .

Leisure Access Program If you are in financial need, you might qualify for Surrey’s Leisure Access Program. With the Leisure Access Program, you can join Surrey recreation activities for 75% off, or in some cases, free. The City of Surrey encourages all city residents to participate fully in leisure services and activities. Language translation services are available for free if you have any questions about the Leisure Access program and would like answers in another language. To qualify for the program applicants must be City of Surrey residents and meet program requirements. More information is available at surrey.ca/LeisureAccess or LeisureAccessProgram@surrey.ca . For additional information please contact Healthy Communities at 604-502-6325 or visit any Surrey recreation facility.

5 604-501-5100  SURREY.CA/REGISTER  FALL 2023