City of Surrey's 2024-2028 Financial Plan

CORPORATE SERVICES

EDUCATION & CULTURE

• Completed a fourth Emerging Leaders Program (“ELP”) cohort; • Delivered a Human Rights & Respectful Workplace eLearning module; and •

Delivered a Take Our Kids to Work Day program to highlight career opportunities at the City.

HEALTH & WELLNESS

• Implemented a comprehensive action

Launched new employee wellness programs to support the mental health and well-being for all staff.

•

plan and obtained the WorkSafe Certificate of Recognition that recognizes and rewards safe work practices; and

INFRASTRUCTURE

• Expanded City-owned fibre optic cabling covering approximately 1,700 metres for the coordinated placement of District Energy conduit which enabled connections to three new building locations for energy system management services, and to fulfill future broadband service capacity needs in City Centre. The three locations include: ∗ Bosa University District 2 North Tower, 13428 105 Avenue ∗ Bosa University District 2 South Tower, 10448 University Drive ∗ Century City Holland Park, 9873 King George Boulevard • The City's Land Management Online Permitting Portal has been updated with new features and functionalities including Plumbing Permits, Electrical Permits, Building Inspection Requests and Cross Connection Control data management services;

• Expanded and enhanced the City’s online service capabilities, including launching a new Water Meter Special Read Request service, and a new technology platform that ensured the timely delivery of festival websites including Canada Day, Fusion Festival, Party for the Planet and Tree Lighting. In addition, launched online ticket sales for Historic Stewart Farm, Bear Creek Park Lighting and Santa Pictures; • Surrey was the first City in Canada to launch an online virtual waiting room for PRC programs and activities online registrations that delivered an improved experience for customers and effectively managed high demand during seasonal peak registration days. To further streamline and level demand, the City divided seasonal registrations across multiple days;

City of Surrey | 2024—2028 Financial Plan | General Operating Fund | Corporate Services

153