City of Surrey's 2021 - 2025 Financial Plan

CORPORATE SERVICES

EDUCATION & CULTURE

• Successfully integrated the City’s Great 8 core competency framework into recruitment, succession planning, probationary performance reviews and personal development plans.

HEALTH & WELLNESS

• Created an organization-wide mental health strategy aimed at building greater employee awareness and understanding of mental health; reducing stigma; and, fostering a safe and supportive culture in the workplace.

INFRASTRUCTURE

Implemented new technology infrastructure to support virtual council and board meetings;

a Problem, FIRE Information Request and Online Developer Inquiry services; • 33,079 MySurrey Accounts were created in 2020 for a total of 65,415 current MySurrey Accounts; and • Online transactions increased in 2020, with over 66% being completed remotely, which results in considerable savings for both citizen and business in travel time and city resources.

•

• A new Surrey.ca website integrated with MySurrey Account launched in 2020, with several new and enhanced online services capabilities including: Single Family Dwelling Building Permit with Accessory Building Permit, Ethics Complaint Submission, Bylaw Enforcement Notice Payment & Dispute, and improvements to Report

Interior of Surrey City Hall

City of Surrey | 2021—2025 Financial Plan | General Operating Fund | Corporate Services

142