City of Surrey's 2023 Annual Financial Report

PERFORMANCE MEASURES

CORPORATE SERVICES

Actual Targets 2023 2023 2024 2025 2026 2027 2028

Performance Measures (Sustainability Theme)

Division

% of voluntary compliance gained (Public Safety)

BYLAW SERVICES

75% 75% 75% 75% 75% 75% 75%

% of eligible transactions completed by citizens using City online services (Infrastructure) Incidence frequency rate of lost time claims per 100 persons a year (Health & Wellness) Average # of days to fill a position vacancy - Exempt (Economic Prosperity)

INFORMATION TECHNOLOGY

69% 67% 69% 69% 70% 70% 71%

4.0

4.0

4.0

4.0

4.0

4.0

4.0

HUMAN RESOURCES

69

80

79

78

77

77

77

Average # of days to fill a position vacancy - CUPE (Economic Prosperity)

66

74

73

72

71

71

71

LEGAL SERVICES

$87,200 $135,000 $140,000 $145,000 $150,000 $155,000 $160,000

Prosecution fine revenue (Public Safety)

% of FOI requests received where the requester was directed to the City’s website for the information (Inclusion) Number of pages received in the mailroom from Canada Post and scanned to digital format (Ecosystem)

10% 11% 12% 13% 14% 15% 16%

LEGISLATIVE SERVICES

8,460 8,000 8,500 9,000 9,500 10,000 10,500

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