SFS Annual Report 2025

Annual Report

2025

Fire Services

Land Acknowledgement We acknowledge that Surrey Fire Services provides services on the traditional and ancestral homelands of the Coast Salish people including the Katzie, Kwantlen, and Semiahmoo First Nations. We commit to expanding our knowledge and understanding of these territories and its people.

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Message from the Fire Chief

The City of Surrey is recognized as the second-largest municipality in British Columbia and ranks tenth in population across Canada. Demonstrating rapid growth, Surrey welcomes thousands of new residents monthly, positioning itself among the fastest-growing cities both provincially and nationally. This significant expansion presents a range of opportunities and challenges. Surrey Fire Services addresses these complexities through a dedicated commitment to safety, employing innovative and strategic methodologies. Our approach integrates best practices, data-driven decision-making, comprehensive long-term planning, and collaboration between departments and agencies to effectively manage the city’s evolving needs.

Our initiatives include:

J Reducing and preventing public safety risks by following a Community Risk Reduction approach.

J Reducing residential fires and casualties through the HomeSafe program.

J Reducing residential fires at distressed or abandoned properties.

J Maintaining emergency plans for mitigation, preparedness, response and recovery.

J Providing staff with a preventative health screening program to educate and reduce the risk of various occupational illnesses.

J Reducing duplication in vehicle collision responses through cooperation with the Surrey Police.

J Supporting collision reduction efforts in partnership with the City of Surrey’s Transportation Engineering Department.

J Promote equity, diversity and inclusion in our recruitment.

Thanks to ongoing support from Mayor and Council, Surrey Fire Services can allocate additional resources to meet the city’s expanding requirements. This collaboration also enables the implementation of innovative solutions that strengthen services and boost operational efficiency.

Jason Cairney Fire Chief

2 CITY OF SURREY

Contents

Department Overview

4

Operations Division

12

Suppression Branch

14

Training Branch

24

Prevention Branch

28

Community Risk Reduction

34

Communications & IT Division

42

Support Division

52

Administration Support

54

Operations Support

55

Mechanical Division

58

Surrey Emergency Program

62

Human Resources

68

Budget Information

78

Overview

Department

Surrey Fire Services prides itself on its professional, forward-thinking and diverse approach to community safety and firefighting

4 CITY OF SURREY

Goals J Provide a timely response for all services through a highly trained, skilled, and efficient workforce. J Reduce the incidence of injury, loss of life and property damage by

Surrey Fire Services is a composite department consisting of 428 career firefighters and 12 paid-on-call members, operating out of 15 fire halls. Surrey fire crews are the first on scene at residential and commercial structure fires, motor vehicle accidents, medical emergencies, hazardous material incidents and technical rescue calls. The department prides itself on its professional, forward-thinking and diverse approach to community safety and firefighting. The department delivers fire suppression and emergency medical services, along with various other public safety and hazard mitigation community services, to an estimated 696,381 residents in an area that spans approximately 316 square kilometres. Within the boundaries of Surrey are single and multi family residential units, residential/office high-rises, retail and commercial occupancies, light and heavy industry, hotels, a regional hospital, institutional buildings, numerous convalescent and assisted living facilities, and open space areas. Large port facilities and rail yards are located in the north along the Fraser River and regions of agricultural land reserve, many with active farming taking place, occupying the southeastern corner. The two major highways in the province travel through Surrey, connecting the Metro Vancouver region with the rest of the province, as well as border crossings between the United States and Canada.

providing public education programs, fire cause investigation and prevention services to secure public safety and code compliance. J Conform to government acts, regulations, City bylaws and policies thereby mitigating liabilities and losses to the City’s assets attributed to personal, property and/or environmental litigations. J Be responsive to local and global economics, resulting in a service model that reflects the needs of the community we serve and the changing technologies that influence cost-effective delivery of services to recognized standards. J Acknowledge and seek to balance the interests of private and corporate clients, employees, suppliers and the public at large, tailored to their social, cultural and economic characteristics. J Maintain the highest standards of integrity in the conduct of all phases of the Fire Service business.

Mission Surrey Fire Services is dedicated to protecting life, property, and the environment by providing efficient and timely services for public safety. Services include emergency response, emergency planning, fire prevention, regulatory compliance, and community risk reduction.

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Administration Division Department oversight provided by the Fire Chief, five Deputy Chiefs, five Assistant Chiefs, two Assistant Communication Managers, two exempt Managers, and five exempt staff. Communications Division

20 full-time and 17 casual communications operators provide dispatch services to over 50 jurisdictions across BC.

Operations Division Suppression Branch Twenty three fire companies (group of firefighters organized as a team, led by a fire officer, and equipped to perform operational functions), Platoon and Battalion supervision of the 428 suppression personnel of various ranks who respond to a wide variety of fire, rescue, and medical emergencies. Training Branch Four full-time Training Officers coordinate the certification, competency, and skills maintenance training for the department. Ninety Relief Training Officers from the Suppression Branch deliver training to the staff.

Prevention Branch Ten Inspector/Investigator staff conduct fire and life safety code inspections, code enforcement and fire investigations. Two Community Risk Reduction officers assigned to the Community Property Safety Team.

Mechanical Division

Four Emergency Vehicle Technicians are responsible for fire apparatus and equipment maintenance and repairs.

Support Division

Six clerks supporting administrative and logistical needs and four technicians supporting communications and fire-specific software.

6 CITY OF SURREY

2025 Accomplishment Highlights:

J With Mayor and Council support, hired 20 additional staff to support the growing community demands for public safety. J Surrey Fire Regional Dispatch led the province in the transition to Next Generation 911, becoming the first service in British Columbia to go live with the upgraded call handling system in 2025. J Implemented a multi-modal communication strategy to share fire service career information with the South Asian community, with the goal of encouraging applications from a more diverse and representative pool of candidates. J Improved operational resilience by converting Fire Hall 10’s dispatch training area into a backup dispatch center for the department. This strategic reuse of existing facilities enhances service continuity while maximising use of municipal resources. J Partnered with Surrey Schools to deliver a successful Youth Firefighting Academy to attract and increase diversity in the fire service. J Conducted over 15,000 smoke alarm functionality verifications, with a rate of 62.6% working smoke alarms at residential fires. J Hosted a successful public open house event at all our firehalls to provide fire prevention education and meaningful interactions with the firefighters. J Partnered with Surrey Food Bank and Surrey Christmas Bureau to collect food hampers and toys for low-income families and children in need. J Developed an informational handout highlighting the risks and safety guidelines for lithium-ion batteries in micromobility devices. This resource is being distributed by fire crews and has been published on the city’s website. J Received the Canadian Fire Chiefs Association’s Firefighter Cancer Prevention Award recognizing Surrey Fire Service’s collaboration with the Surrey Fire Fighters’ Association Local 1271 in providing firefighters with a preventative health screening program which includes baseline blood testing, clinical cancer prevention education and sleep and nutritional guidance aimed at lowering cancer risks. J Expanded our employee wellness program to include cholesterol awareness and longevity sessions for all staff. J A fire department access and water supply guideline was developed in coordination with Planning & Development department to maintain consistent insurance gradings during the development process. J Delivered 36 workshops designed to support and promote a career in the Fire Service.

SURREY FIRE SERVICES ANNUAL REPORT | DEPARTMENT OVERVIEW 7

FIRE CHIEF & EMERGENCY PLANNING COORDINATOR Jason Cairney

ADMINISTRATIVE COORDINATOR Errin Young

ADMINISTRATIVE COORDINATOR Shristee Kumar

DEPUTY CHIEF ADMINISTRATION Rich Bodnark

STRATEGIC PLANNING ANALYST Chris Biantoro

ASSISTANT TO FIRE CHIEF FINANCE MANAGER Pierre Robinson

DEPUTY CHIEF OPERATIONS / ORGANIZATIONAL PERFORMANCE Rob Aldcorn

OPERATIONAL SUPPORT ANALYST Lakhveer Aulakh

ASSISTANT CHIEF OPERATIONS Mike McNamara

ASSISTANT CHIEF OPERATIONS Geoff McIntyre

ASSISTANT CHIEF TRAINING Jerry Siggs

BATTALION CHIEFS A/B

BATTALION CHIEFS C/D

FINANCE CLERKS

SUPPORT STAFF

PLATOON CAPTAIN A/B

PLATOON CAPTAIN C/D

TRAINING OFFICERS

SUPPRESSION STAFF A/B

SUPPRESSION STAFF C/D

STOCK ROOM

MAIL ROOM

VOLUNTEER FIREFIGHTERS

8 CITY OF SURREY

NON-UNIFORMED MANAGER UNIFORMED MANAGER

DEPUTY CHIEF INFRASTRUCTURE/IT SERVICES Greg McRobbie

DEPUTY CHIEF COMMUNITY RISK REDUCTION EMERGENCY MANAGEMENT Shelley Morris

DEPUTY CHIEF LABOUR RELATIONS HUMAN RESOURCES Ben Dirksen

FLEET / GARAGE MANAGER Stefano Cella

COMMUNICATIONS MANAGER Shannon Harris

ASSISTANT CHIEF PREVENTION Darren Major

ASSISTANT CHIEF COMMUNITY RISK REDUCTION Paul Jaswal

ASSISTANT MANAGER COMMUNICATIONS Lindsey Gibson C/D

ASSISTANT MANAGER

COMMUNITY OUTREACH COORDINATOR Cynthia Klassen

COMMUNICATIONS Alanna Van Houten A/B

CRR OFFICERS

PREVENTION OFFICERS

IT SUPPORT

MECHANICS

DISPATCHERS A/B

DISPATCHERS C/D

COMMUNITY ENGAGEMENT VOLUNTEERS

DISPATCHERS CASUAL

SURREY FIRE SERVICES ANNUAL REPORT | DEPARTMENT OVERVIEW 9

Ten Year Increase in Population to Incident Response

Rate per 1,000 population

50

700K

46.0 45.9

41.9

600K

38.6

40

37.5

36.7 36.6

34.9

34.1 34.7

33.5

500K

32.1

32.1

30.9

30.3

30.3

30

400K

23.8

22.8 22.6 23.3

20.8 21.1 21.0 21.2 20.8

20.7

19.5

18.9

18.1

17.5

Population 300K

20

17.0 17.4 17.6

200K

10

MESA, FIRE, OTHER

4.7 4.2 4.2

4.6 3.9 3.9

100K

3.7 3.3 3.2 3.5 3.4 3.5

3.5 3.5 3.3

3.4 3.8

0

0

Population Medical Incidents Fire Other

2009

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

2023

2024

2025

90th Percentile Travel Time to Incident

Medical Travel Times Fire/Other Travel Times

9:55

10:05

9:29 9:36 9:38

9:34 9:22

9:27

9:25

9:13

9:22

8:54 8:59

8:38

7:55

7:18

7:09

6:59 6:45

6:49

7:12

6:56 6:55

6:52

6:39

6:31 6:35

6:29

10 CITY OF SURREY 5:46

2016 2017 2018 2019 2020 2021 2022 2023 2024 2025 Average

SURREY FIRE SERVICES ANNUAL REPORT |  11

Operations Division

Safeguarding our residents, visitors, and general economic welfare

Operations is the largest division and is comprised of three branches:

J Suppression Branch

J Training Branch

J Prevention Branch

12 CITY OF SURREY

Suppression Branch The Surrey Fire Services Suppression Branch provides the frontline response whose primary goal is to protect the lives and property of residents and visitors in Surrey. This is accomplished through the delivery of fire suppression operations and emergency medical services provided by 25 staffed apparatus at 15 fire halls strategically located throughout the city. Additionally, the Suppression Branch provides first responder services for motor vehicle accidents, hazardous materials, technical rescue and public assistance requests. Suppression Branch personnel conduct fire and life safety inspections, participate in public events and engage in regular training to always ensure a high level of proficiency.

FIRE CHIEF

DEPUTY FIRE CHIEF

ASSISTANT CHIEF A/B SHIFTS

ASSISTANT CHIEF C/D SHIFTS

BATTALION CHIEF

BATTALION CHIEF

PLATOON CAPTAINS SUPPRESSION STAFF

PLATOON CAPTAINS SUPPRESSION STAFF

14 CITY OF SURREY

2026 Initiatives Targets J Coordinate with other City departments to compile and submit renewal of the Fire Underwriters Fire Protection Grade for the City to ensure fair fire insurance premiums for homes and businesses.

J Identify opportunities to improve Fire’s capital fleet replacement process to create efficiency, flexibility and resilience. J Facilitate the successful implementation and sustained use of a new asset management platform by providing governance, training, and operational support that improves asset reliability, data quality and decision-making.

& Measures J Rate of time loss injuries per 1000 incidents. J Fire Officer Dashboard score -

maintain consistency for Key Performance Indicators (KPI) throughout all shifts.

J Capital replacement model that projects timely purchasing and replacement of equipment.

SURREY FIRE SERVICES ANNUAL REPORT | OPERATIONS DIVISION 15

2025 Fire Hall Incident Counts Workload in the Newton area increased but was more evenly distributed with the addition of frontline staff in service at Hall 10. Fleetwood and Guildford neighborhoods saw the largest increase in utilization of fire resources. An additional stand-alone command unit was deployed in the south end providing depth and more timely response of a senior incident commander at major incidents across the city.

4,574

8,284

Fraser River

HALL 4

866

HALL 2/3

4,191

4,103

HALL 5

HALL 6

HALL 1

1,295

4,584

1,693

HALL 18

2,621

HALL 10

1,841

1,731

HALL 15

HALL 9

HALL 8

HALL 11

1,514

B

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d

y

u

M

HALL 17

777

1,034

2,364

HALL 12

HALL 14

HALL 13

White Rock

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Emergency Responses 2025

Annual Incident Volume

42,136

34,000 35,000 36,000 37,000 38,000 39,000 40,000 41,000 42,000 45,000

40,204

38,998

37,457

37,315

Incident Count

2021

2022

2023 Year

2024

2025

SURREY FIRE SERVICES ANNUAL REPORT | OPERATIONS DIVISION 17

Wednesdays were the busiest day of the week for Incident Response totals in 2025. The largest proportion of incident responses occurred between 11am through 9pm.

Incidents by Weekday and Hour

Sun 229 210 175 140 143 138 157 177 205 249 267 259 312 278 270 302 316 313 332 308 333 304 245 239

350

Mon 194 138 127 133 105 131 180 198 275 243 285 274 317 296 300 346 307 365 340 293 302 291 279 222

300

Tue 161 159 114 111 117 123 169 216 258 303 310 313 320 302 323 325 324 322 334 313 272 287 267 197

250

Wed 165 158 134 142 121 141 177 246 270 288 300 320 335 311 342 320 391 347 367 349 328 313 231 213

Thu 171 126 138 101 119 150 197 232 289 299 297 316 317 309 304 345 343 393 375 315 291 292 260 196

200

Fri 199 159 120 110 106 131 162 208 281 277 294 321 326 326 326 337 342 370 326 334 348 280 281 248

150

Sat 197 197 164 147 125 133 136 191 216 262 272 286 286 307 337 275 282 344 328 370 333 312 286 238

Hour of Day

18 CITY OF SURREY

Top 10 Non-Medical Calls

Carbon Monoxide Alarms Structure Fire - Possible

334 263

Brush/Grass Fire Alarms - High Rise

496 387

Alarms - Single Family Residential Misc/Other/Special/Not Listed

1,139 1,115

Burning Complaint

1,521 1,497

Lift Assist Assist Call

2,214

Alarms Ringing - Multi-Residential/Commercial

3,079

0 500 1,000 1,500 2,000 2,500 3,000 3,500 Incident Count

Top 10 Medical Calls

803

Chest Pains Motor Vehicle Accident - No Injuries Unconscious/Faint (Non-Trauma) Overdose Unknown Problem Lift Assist Sick Person Motor Vehicle Accident - Injuries Convulsions/Seizures

1,085

1,366

2,066

2,461

2,588 2,580

3,047 3,005

Breathing Problems

3,236

0 500 1,000 1,500 2,000 2,500 3,000 3,500

Incident Count

SURREY FIRE SERVICES ANNUAL REPORT | OPERATIONS DIVISION 19

2025 Medical Calls by Acuity

Patient Condition

Colour

MEDICAL RED 17,191

Immediately life threatening (Eg. cardiac arrest)

Purple

MEDICAL RED-BLS 2,602

Urgent/ Potentially serious, but not immediately life threatening (Eg. abdominal pain) Immediately life threatening or time critical (Eg. chest pain) BLS-Basic Life Support

Red Red-BLS

MEDICAL ORANGE 1,330

Orange

MEDICAL YELLOW

2025 TOTAL 25,578

712

MEDICAL PURPLE 2,478

MEDICAL OTHER 1,265

Non-urgent (not serious or life threatening) (Eg. sprained ankle)

Yellow

Medical responses not captured by the categories above

Grey

2025 Structure Fires by Type

102

Structure Fire - Residential Duplex Structure Fire - Residential 4-Plex Structure Fire Townhouse <10 Units Structure Fire Townhouse >=10 Units Structure Fire - Apt. <3 Stories Structure Fire - Apt 4–6 Stories Structure Fire – Hi Rise >6 Stories Structure Fire - Garage/Shed/Outbuilding Structure Fire - Commercial Structure Fire - Residential Single Fam Dw

45

15

8 8

5

3 3

Actual Incident Type

2

1

0 20 40 60 80 100

20 CITY OF SURREY

Incident Count

Structure Fires by Hall Area

20

57

Fraser River

HALL 4

4

HALL 2/3

16

21

HALL 5

HALL 6

HALL 1

4

18

11

HALL 18

15

HALL 10

4

7

HALL 15

HALL 9

HALL 8

HALL 11

3

B

a

d

y

u

M

HALL 17

4

6

6

HALL 12

HALL 14

HALL 13

White Rock

S

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SURREY FIRE SERVICES ANNUAL REPORT | OPERATIONS DIVISION 21

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Top 10 Intersections for Collisions Ranked intersections based on collision count over a five-year period. The five-year trend indicates whether the count of collisions at each intersection increased or decreased over this period.

Five Year Total Collisions

Five Year Rank

Five Year Trend

Intersection

KING GEORGE BLVD _ 88 AVE

136

1

64 AVE _ 152 ST

122

2

FRASER HWY _ 152 ST

109

3

KING GEORGE BLVD _ 72 AVE

105

4

FRASER HWY _ 176 ST

99

5

KING GEORGE BLVD _ 76 AVE

92

6

SOUTH FRASER PERIMETER RD _ 104 AVE

89

7

FRASER HWY _ 96 AVE

85

8

88 AVE _ 132 ST

77

9

96 AVE _ 128 ST

74

10

2025 Motor Vehicle Incidents

5,070

3,032

1,078

327

48

Total Dispatched MVA Incidents

MVA No Injuries

MVA Injuries

MVA Pedestrian Struck

Rescue MVA

22 CITY OF SURREY

MVA (Motor Vehicle Accidents)

2025 Hazmat Incidents

443

184

41

47

Total Dispatched Gas Leak/Smell

Fuel Spill

Hazmat

2025 Structure Fires

All fires that cause damage to property, injuries or fatalities, or which require fire department resources to suppress must be reported. The terms first alarm, second alarm, and third alarm fire refer to escalating levels of fire response, indicating the severity of the incident and the amount of resources needed. The higher the alarm level, the more personnel, equipment and command resources are dispatched.

192

167

21

4

Total Structure Fires

First Alarm Fires

Second Alarm Fires

Third Alarm Fires

SURREY FIRE SERVICES ANNUAL REPORT | OPERATIONS DIVISION 23

Operational safety. Service excellence. Staff engagement. Training

Branch

The Training Branch of Surrey Fire Services provides staff with continuous operational training and skills development, ensuring the safe and effective delivery of department services. In 2025, a new Instructor Discipline was created to improve the quality of Fire Officer training.

FIRE CHIEF

DEPUTY FIRE CHIEF

ASSISTANT CHIEF

TRAINING OFFICERS

Specialty/Relief Training Officers A pool of approximately 90 training officers instructs students in medical first responder, auto extrication, emergency vehicle operation, hazardous materials and technical rescue skills.

Medical First Responder license renewal and skills refresher training 120 Recertifications/year More than 400 First Responders have refreshed their certification to meet recent scope of practice changes implemented by the Emergency Medical Assistants Licensing Board. FIRST RESPONDER

Initiatives & Objectives J Succession planning - ensure the appropriate number of Medical First Responders, Fire Officers, Emergency Vehicle Operators, Firefighters,

Hazmat Technicians, andTechnical Rescue Technicians are trained and qualified to staff apparatus. wide training for Fire Prevention to adhere to new Fire Safety Act requirements within the timeframe required by the Office of the Fire Commissioner.

Certification and maintenance training for Hazardous Materials and Technical Rescue 10 Technicians/year 200 QUALIFIED STAFF

J Deliver department

Certification and maintenance training for Emergency Vehicle Operators 30 Students/year

Fire Officer training to prepare Battalion Chiefs, Platoon Captains, and Captains for supervisory leadership roles 110 Students/year FIRE OFFICER 100 and 200

Targets & Measures J 90% of all staff complete and document all proficiency drills annually.

7 Students/year FIRE OFFICER 300

J A minimum of

seven hours of skills maintenance training every month for each fire hall and shift.

Recruit firefighter fundamental skills training 50 new recruits 3 x 6 WEEK PROGRAM

Surrey Fire Central Training Centre Industry extinguisher training and facility rental Client Services REVENUE SOURCES

FIRE CHIEF

OPERATIONS CHIEF

LICENSING EDUCATION PARTNERS

TRAINING BRANCH

REGIONAL DISPATCH

INDUSTRY STANDARDS

COMMITTEES

CLIENTS

Operational safety. Service excellence. Staff engagement.

53,423 HOURS SKILLS MAINTENANCE

HOURS PROFICIENCY TRAINING 7,155 92 SESSIONS MATRIX TRAINING

Crew led, in-station review and practice of critical physical skills required for job performance.

Matrix sessions per year: Five Department wide Four Technical Rescue Four Hazardous Materials Four Tender Operations

Fundamental core skills and knowledge refresher training for firefighters, emergency vehicle operators, fire officers and specialty technicians.

3,300 5,440

HOURS ONLINE CLASS HOURS

new learner formal programs

Six Formal New Learner Programs annually

150 students in 2025 (Fire Officer 1, Fire Officer 2, Emergency Vehicle Operator, Hazmat)

26 CITY OF SURREY

A Fire Officer Instructor Training Group was established to enhance leadership development, standardize officer training and support the long-term readiness of Surrey Fire Services.

SURREY FIRE SERVICES ANNUAL REPORT | OPERATIONS DIVISION 27

Prevention Surrey Fire Services Prevention Branch identifies, prioritizes, and actions community risks with the goal of reducing the incidence of injury, loss of life and property damage due to fire.

Branch

FIRE CHIEF

DEPUTY FIRE CHIEF

ASSISTANT CHIEF COMMUNITY RISK REDUCTION

ASSISTANT CHIEF FIRE PREVENTION

8,426 Commercial / Multi-Residential Property Inspections Completed in 2025

COMMUNITY RISK REDUCTION OFFICERS

FIRE PREVENTION OFFICERS

J The primary role of the Fire Prevention Branch is to perform fire and life safety inspections, investigate fire cause and origin, and review plans associated with building development and fire safety. J A team of ten Fire Prevention Officers conduct fire and life safety inspections systematically and employ a risk based approach. These efforts ensure compliance with BC Fire Code for commercial, industrial, public assembly buildings and multi-residential occupancies. These inspections are driven by the overarching goal of enhancing fire code adherence within our community and elevating the overall fire safety standards for all residents. J In addition to their role, Fire Prevention Officers serve as Fire Investigators under the Fire Safety Act, actively engaging in fire cause and origin investigations. The outcomes of these investigations offer significant value to the community by enhancing fire and life safety, as they provide data that contributes to life safety code changes, fire prevention education, insurance changes, and support police investigations. J Additionally, Fire Prevention Officers review plan submissions during development permit and building permit application stages as well as fire safety plans during construction and occupancy of a building. These reviews ensure that both Fire Code and Fire Service operational requirements are met. J A team of two Community Risk Reduction (CRR) Officers conduct CRR inspections through the Community Property Safety Team (CPST) and Electrical Fire Safety Inspection Team (EFSIT) to address fire risks in distressed and high electrical consumption properties.

28 CITY OF SURREY

J Collaborate with other city departments to accelerate the pre-application development permit review process. J Identify ways to help businesses meet Fire Code requirements through education before their initial inspection. J Modify fire bylaws to ensure compliance with the new Fire Safety Act. J Implement a risk-based fire code compliance monitoring system to ensure compliance with the new Fire Safety Act. J Increase public education about fire risks related to electric vehicles, micro-mobility devices, photovoltaic power supply systems, and Building Energy Storage Systems (BESS) to reduce the risk of fire, injury, and death from these technologies.

2026 Initiatives

Plan Review Process Fire Prevention Officers review technical plans to support development projects across the city to ensure that the design and construction of the built environment meets fire code requirements and the operational needs of responding firefighters.

792 Completed Plan Reviews in 2025

2025 Plans Reviewed by Type

46 24

146

167

Development Permit

137 272

Construction Fire Safety Plan

Occupant Load

Building Permit

Fire Safety Plan Review

Radio Amplicfication

SURREY FIRE SERVICES ANNUAL REPORT | OPERATIONS DIVISION 29

Fire & Life Safety Inspections A risk-based prioritization approach to conducting fire and life safety inspections allows Fire Prevention Officers to ensure that compliance with fire code requirements is achieved at the highest risk properties first which supports a reduced risk of fire at inspectable properties.

30 CITY OF SURREY

Top Five Inspected Properties by Occupancy Type

Assemblies Other

1273

Mercantile Occupancies

1153

Residential Occupancies

1348

Business and Personal Services

2136

2228

Medium Hazard Industrial

0

500

1,000 1,500 2,000 2,500

Number of Inspected Properties

Compliance Rate on Initial Inspection — Over Five Years

2025

78%

2024

74%

2023

75%

2022

79%

2021

79%

0%

20%

40%

60%

80%

Compliant Rate (%)

SURREY FIRE SERVICES ANNUAL REPORT | OPERATIONS DIVISION 31

Fire Investigations Fire Prevention Officers conduct standard investigations of significant fires that have occurred to determine the cause and origin of the fire incident. These findings help support public education, police investigations and future code changes.

2025 Structure Fire Investigations

Single Family Residential

14%

Commercial

Multi-Family Residential

20% 66%

Number of Fire Investigations Per Year — Over Five Years

100 150 200 250 300 350 400 450 500 600

512

442

379

333

340

0 50

2021

2022

2023

2024

2025

32 CITY OF SURREY

2025 Fire Investigations by Type

42% of fires investigated were structure fires

58% of fires investigated were vehicle & other fires

Top Two Causes of Residential Structure Fire

21% of fires were cooking related

34% resulted from smoking materials and open flames

SURREY FIRE SERVICES ANNUAL REPORT | OPERATIONS DIVISION 33

Community Risk Reduction

Surrey Fire Services Community Risk Reduction has various programs working towards community safety

34 CITY OF SURREY

Community Property Safety Team The Distressed Properties Model, developed by Surrey Fire Services, is operated by two Fire Prevention-Community Risk Reduction Officers; leveraging the existing legislation requiring property owners to secure their vacant properties through the application of an escalating compliance model which increases the City’s security measures. The Community Property Safety (CPS) Team continues to encourage property owners to demolish or re-invest in their properties, contributing to community risk reduction. Since its inception, the model has resulted in a significant decline in structure fires in abandoned homes. By utilizing data sources available to local government, the department uses a predictive model for identifying properties in decline or abandonment state, proven to enhance efficiency by prioritizing Fire Prevention Inspectors efforts.

2025 Distressed Properties Lifecycle The CPS Team conducts assessments of properties to ascertain whether they fit the criteria outlined in the Distressed Properties Model. If a property qualifies, an order is issued to the owner, outlining their responsibility to ensure the property is adequately secured. The CPS Team then conducts follow-up inspections until compliance is achieved. The goal is to encourage property owners to either demolish or reinvest in their properties, thereby eliminating potential risks and enhancing overall community and firefighter safety.

2025 Distressed Properties 483 distressed properties managed in 2025

inspections of distressed properties 2,627 11

fires at distressed properties

distressed properties removed (Demolished, Re-invested or Reoccupied)

percentage of distressed properties ongoing in 2025

53%

47%

36 CITY OF SURREY

Electrical Fire Safety Investigation Team

The Electrical and Fire Safety Investigation Initiative was established in 2005 to address the public safety hazards arising from extraordinarily high electrical consumption at residential locations to minimize risks to residents and the surrounding neighborhood. Data indicates that un-permitted electrical work is 24 times more prone to catching fire. The elevated electrical consumption associated with these operations, as well as unsafe building modifications, pose significant public safety risks. These measures have aided in identifying unsafe residential risks, mitigating hazards identified during inspections, and recovering costs associated with the initiative.

SURREY FIRE SERVICES ANNUAL REPORT | COMMUNITY RISK REDUCTION 37

38 CITY OF SURREY

HomeSafe Program HomeSafe is an important public safety intervention activity developed to reduce injury and death in single family residential fires. The program focuses on fire safety information and smoke alarms delivered door to door to residents considered to be at a higher risk of residential fires. After studying and collecting 20 years of fire incident data, Surrey Fire Services has built this program to protect our most vulnerable residents. Since its inception in 2008, the HomeSafe program has continually lowered fire rates, resulting in a safer community as well as protecting the health of firefighters.

Lower fire rates through opportunities for public interaction using a targeted approach

Identify persons at risk

Leverage technology

Analyze heat map

Targeted public education

SURREY FIRE SERVICES ANNUAL REPORT | COMMUNITY RISK REDUCTION 39

Impact of the HomeSafe Program

Firefighter Visits

Homesafe Interactions

Volunteer Visits

HomeSafe Inspections

PropertyTax line ups

Food bank Events

12,122

11,900

11,543

11,055

10,814

8,038

4,534

Number Of Visits/Interactions

2,570

2,194

2,182

1,419

1,190

1,070

1,010

968

463

388

289

215

223

209

158

2021

2022

2023

2024

2025

Fire-related Injuries/Fatalities at Structure Fires

Number of Injuries Number of Fatalities

33

10 15 20 25 30 35

20

19

18

9

6

0

0 5

2

2

1

2021

2022

2023

2024

2025

40 CITY OF SURREY

Smoke Alarm Installs

Firefighter Installation Community Engagement Volunteer Installation Install at HomeSafe Inspections

500

425

414

370

400

337

330

300

194

200

91

100

57

44

38

37

37

31

26

8

0

2021

2022

2023

2024

2025

Number of Fires Fires with Working Smoke Alarms Rate of Working Smoke Alarms

Fires with Working Smoke Alarms

70%

70%

69%

68%

100 120 140 160 180 200

178

68%

163

154

143

66%

135

110

64%

106

102

63%

97

94

0 20 40 60 80

62%

60%

58%

2021

2022

2023

2024

2025

SURREY FIRE SERVICES ANNUAL REPORT | COMMUNITY RISK REDUCTION 41

& IT Division

Communications

Surrey Fire Services’ Communications & Information Technology Services collaborate to provide emergency and non-emergency dispatch services with system support and maintenance

42 CITY OF SURREY

FIRE CHIEF

DEPUTY FIRE CHIEF

COMMUNICATIONS MANAGER

ASSISTANT MANAGER COMMUNICATIONS

ASSISTANT MANAGER COMMUNICATIONS

IT SUPPORT

DISPATCHERS A/B

DISPATCHERS C/D

DISPATCHERS CASUAL

Overview J Surrey Fire Regional Dispatch Centre provides emergency and non-emergency dispatch services to more than 50 communities across British Columbia representing 25% of the province’s population in Metro Vancouver, Capital Regional District, Regional District of Nanaimo (RDN), Squamish Lillooet Regional District (SLRD), and the Columbia Shuswap Regional District (CSRD). J Surrey Fire Regional Dispatch Centre provides after-hours public works call-taking and dispatching to eleven municipalities in the Lower Mainland and CSRD. The centre also handles after-hours bylaws and public works calls for the City of Surrey. evolved, with our technology, team, and services specifically tailored to meet the needs of fire crews throughout the province. J Our operators are highly skilled and are well-equipped to address the requirements of our services, ranging from high call volume urban centres to rural volunteer departments. They consistently meet the National Fire Protection Association (NFPA) standards for emergency call processing year after year. J Since 1975, Fire Service dispatching services have

J Pilot an AI powered chatbot to manage non emergency calls, enhancing staff capacity to prioritize emergency response and maintain the highest standard of call taking and emergency support. J Initiate the adoption of Vector Solutions’ Quality Assurance (QA) Tracker and Training Management software to strengthen compliance, streamline training workflows, and enhance consistency and performance monitoring within the Surrey Fire Regional Dispatch Centre. J Advance the implementation of the new Computer Aided Dispatch (CAD) system to modernize dispatch operations and enhance the integration of emerging technologies. J Complete required hardware upgrades and finalize the transition of backup fire dispatch J Surrey Fire Regional Dispatch follows the NFPA standards for its performance measurements and targets: J 90% of events received on emergency lines shall be answered within 15 seconds, and 95% of events shall be answered within 20 seconds. J The 2022 NFPA 1225 standard dictates that emergency event processing for the highest prioritization level emergency events shall be completed within 60 seconds 90% of the time. J Individual Operator call handling performance as a percentage compared to NFPA target. operations to Firehall 10, improving functionality, accessibility and overall usability of the space..

2026 Initiatives

Target & Measures

44 CITY OF SURREY

Over 50 Clients Across the Province of BC

COUMBIA SHUSWAP REGIONAL DISTRICT Anglemont Volunteer Fire Department Celista Volunteer Fire Department Eagle Bay Volunteer Fire Department Falkland Volunteer Fire Department Field Fire Rescue Golden Fire Rescue

Malakwa Volunteer Fire Department Nicholson Volunteer Fire Department Ranchero/Deep Creek Volunteer Fire Department Revelstoke Fire Rescue Services Salmon Arm Fire Department Scotch Creek/Lee Creek Volunteer Fire Department Shuswap Volunteer Fire Department Sicamous Fire Department Silver Creek Volunteer Fire Department Skwlax Fire Department Swansea Point Volunteer Fire Department Tappen/Sunnybrae Volunteer Fire Department White Lake Volunteer Fire Department Columbia Shuswap Regional District After Hours Public Works

SQUAMISH LILOOET REGIONAL DISTRICT

Bralorne Volunteer Fire Department Lillooet Fire Department Seton Valley Fire Department

METRO VANCOUVER REGIONAL DISTRICT Bowen Island Fire Department District of North Vancouver Fire Rescue District of North Vancouver After Hours Public Works Langley City Fire Rescue Service City of Langley After Hours Public Works Lions Bay Fire Rescue Maple Ridge Fire Rescue City of Maple Ridge After Hours Public Works North Vancouver City Fire Department Pitt Meadows Fire Rescue City of Pitt Meadows After Hours Public Works Port Coquitlam Fire & Emergency Services City of Port Coquitlam After Hours Public Works City of Port Moody After Hours Public Works Sasamat Fire Department Surrey Fire Services City of Surrey After Hours Public Works & Bylaws Township of Langley Fire Department Township of Langley After Hours Public Works West Vancouver Fire Rescue White Rock Fire Rescue City of White Rock After Hours Public Works

REGIONAL DISTRICT OF NANAIMO Cranberry Volunteer Fire Department East Wellington Fire Department Extension Volunteer Fire Department Gabriola Volunteer Fire Department

CAPITAL REGIONAL DISTRICT Colwood Fire Rescue Esquimalt Fire Rescue Langford Fire Rescue North Saanich Fire Department Sidney Fire Rescue

Lantzville Fire Rescue Nanaimo Fire Rescue North Cedar Fire Department

Victoria Fire Department View Royal Fire Rescue

911 Calls Answered in 2025 by Surrey Fire Regional Dispatch Centre

42,524 Total 911 Fire Related Calls Answered in 2025

911 Calls by Month

4,039

4,000

3,790

3,790

3,651

3,582

3,498

3,531

3,516

3,346

3,318

3,500

3,302

3,161

3,000

2,500

2,000

1,500

Count of Calls

1,000

500

46 CITY OF SURREY 0

Jan Feb Mar Apr May Jun Jul

Aug Sep Oct Nov Dec

911 Calls by Day of Week

6400

6312

6300

6216

6200

6177

6100

6026

6000

5942

5941

5910

5900

Count of Calls

5800

5700

Sunday Monday Tuesday WednesdayThursday Friday Saturday

911 Calls by Hour of Day

1,000 1,200 1,400 1,600 1,800 2,000

2453

2403

2306

2287

2253

2214

2208

2201

2130

2091

2081

2028

1922

1849

1793

1552

1470

1317

1180

1147

0 200 400 600 800

972

947

884

836

Count of Calls

SURREY FIRE SERVICES ANNUAL REPORT | COMMUNICATIONS & IT DIVISION 47 0 1 2 3 4 5 6 7 8 9 1011121314151617181920212223

Hour of Day

Number of Incidents Processed by Surrey Fire Regional Dispatch Centre 2025

128, 440 emergency and non-emergency incidents, processed (fire, medical, alarms, rescue, public assist, public works and bylaws)

2025 Total Incidents by Month

14,000

12,000

11796

11692

11454

11065

10914

10858

10651

10394

10100

10092

10,000

9733

9691

8,000

6,000

4,000

Count of Incidents

2,000

0

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

48 CITY OF SURREY

2025 Incidents by Day of Week

17000 17,500 18,000 18,500 19,000 19,500 20,000 Count of Incidents

19,156

18,661

18,622

18,493

17,881

17,835

17,792

16,000 16,500

2025 Incidents by Hour of Day

SURREY FIRE SERVICES ANNUAL REPORT | COMMUNICATIONS & IT DIVISION 49 0 1,000 2,000 3,000 4,000 5,000 6,000 7,000 8,000 0 1 2 3 4 5 6 7 8 9 1011121314151617181920212223 Count of Incidents Hour of Day 3479 3069 2751 2419 2433 2716 3297 4433 5462 6062 6414 6775 6895 6831 6835 6962 7468 7618 7457 7212 6698 6012 4987

4155

Overall Emergency Event Processing

0:37 2025 Call Processing

0:08 2025 Call Dispatching

Standard 2022 NFPA 1225 Standard 15.4.4.I - Emergency event processing shall be completed within 60 seconds, 90% of the time. Surrey Fire Regional Dispatch 2021–2025 emergency event processing time average is 45 seconds 90% of the time. We are proud of our track record of well exceeding the National Fire Protection Association standard year after year.

Emergency event processing time = Call Processing Time + Call Dispatching Time

50 CITY OF SURREY

5 Year Average 00:37 Seconds

Call Processing

34.5 35 35.5 36 36.5 37 37.5 38 38.5 39 39.5

39

39

38

37

36

Seconds

2021

2022

2023

2024

2025

5 Year Average 00:10 Seconds

Call Dispatching

14

12

12

11

10

10

10

8

8

6

4

Seconds

2

0

2021

2022

2023

2024

2025

SURREY FIRE SERVICES ANNUAL REPORT | COMMUNICATIONS & IT DIVISION 51

Support Division

Surrey Fire Services’ Support Division keeps the department operating at optimum level along with day-to-day administration

52 CITY OF SURREY

FIRE CHIEF

ASSISTANT TO CHIEF - FINANCE MANAGER

OPERATIONAL SUPPORT ANALYST

FINANCE CLERKS

STOCK ROOM CLERKS

MAIL ROOM CLERKS

SUPPORT CLERKS

The Support division also assists with the distribution and compilation of Memos and Operational Guidelines from Administration to Fire Service staff. Through the Support staff’s maintenance of personnel databases, the department is able to achieve efficient onboarding/offboarding practices and help with the recognition of certain milestones for each employee. Other duties include the ordering and distribution of stationery items to fire halls, and assistance with community volunteer engagement in the Surrey Emergency program. J Year 2025: 10,226 - emails and correspondence processed by Support Clerks in support of public and administration enquiries J Financial Account Clerks process invoices for fire safety-related bylaw infractions, which assists the Fire Prevention’s Division’s overall mandate to improve Fire Safety compliance rates in the city. Financial Account Clerks assist with accounting duties including: J Timely processing of payments for supplies and services purchased, and 10,226 Email Correspondence in Support of Public and Administration enquiries

Four full-time clerks serve as the support hub for clerical activity for all fire department divisions. The clerks also facilitate most public inquiries. Administration

Support

Administrative Support Clerks serve as the front-line communicators, managing various inquiries from both the public and internal staff. Administrative Support Clerks provide public assistance at the front counter, by phone and email to allow for direct communication with Surrey residents and businesses when helping with various requirements such as:

J Fire Safety Plans

J Occupant Load

J Burning Permits

J Record Search; and

J Regulatory compliance assistance.

7,198 invoices accurately and timely processed in 2025, resulted in 2% (144 invoices) being credited/ reversed, due to the consistent execution of best practice

Clerical Efforts in Support of Increasing Fire Safety Compliance

2024

2025

Disputes Credited

86

144

Number of Invoices billed

6,562

7,198

Percentage of Invoices Reversed Resulting in Credits

1.3% 2%

54 CITY OF SURREY

12,170 orders processed by logistics groups, in 2025, for fire service operational needs (7% decrease from 2024)

Stockroom Clerks manage the inventory ordering, warehousing and distribution for everyday supplies and services required to support efficient departmental operations. The logistics group, consisting of two full-time Stock Clerks, one full time Operations Support Analyst for oversight, and a dedicated group of Firefighters across the city, collaborate to ensure the availability of goods and services for emergency response services and supporting functions. Operations

Support

Internal Fire Online Requisition Orders for Supplies and Services for 2024 and 2025

2025

1,443 12%

1,245 10%

10%

12%

Cleaning Supplies

First Aid

2,370 20% 22%

2024

Hall Maintenance Supplies

4,661 35% 38%

Office Supplies Operations

10%

1,116 9%

11%

Truck Supplies

1,335 11%

SURREY FIRE SERVICES ANNUAL REPORT | SUPPORT DIVISION 55