City of Surrey's 2025 Annual Financial Report

CITY OF SURREY

2025 Annual Financial Report For the year ended December 31, 2025 British Columbia, Canada

surrey.ca

Province of British Columbia

Design, layout, production and photos provided by the City of Surrey – Communications & Engagement Division © Prepared by the City of Surrey Finance Department 2025 ANNUAL FINANCIAL REPORT For the year ended December 31, 2025

Province of British Columbia

TABLE OF CONTENTS

INTRODUCTION Surrey at a Glance

v

Message from the Mayor

vi

City Council & Senior Management Team

vii

Organizational Chart

viii

Canadian Award for Financial Reporting

ix

City of Surrey Overviews

1

Awards

3 5 7 9

Strategic Framework

City Manager's Department Corporate Services Department

Engineering Department

11 13 15 17 19 21 24 24 25 26 27 27 28 30 22

Finance Department

Parks, Recreation & Culture Department Planning & Development Department

Public Safety Department

Surrey Public Library

Performance Measures

City Manager

Corporate Services

Engineering

Finance

Parks, Recreation & Culture Planning & Development

Public Safety

Surrey Public Library

FINANCIAL STATEMENTS

31

Audit Committee

32

Financial Management and Control

33

Report from the General Manager, Finance

34

City of Surrey Financial Statements City of Surrey, Independent Auditor's Report Consolidated Statement of Financial Position Consolidated Statement of Operations

39

40 44 45 46 47 49

Consolidated Statement of Changes in Net Financial Assets

Consolidated Statement of Cash Flows

Notes to the Consolidated Financial Statements

Permissive Exemptions

87

STATISTICAL REVIEW

99

Population

100 100 101 101 102 102 103 103 104 104 104 105 106 106 107 107 108 108 109 109 110 110

Average Residential Tax and Utilities Bill

2025 Average Residential Tax and Utilities Bill

2025 Taxable Assessment and Taxation by Property Class Taxable Assessment and Property Tax Notice Statistics

Assessment for Taxation

Top 10 Property Tax Folios for 2025

2025 Household Expenditures Versus City Services

Number of Building Permits Issued

Construction Value of Building Permits Issued

Commercial and Industrial Development Approved in Surrey

Top 10 Employers in Surrey in 2025

Unemployment Rates

Full Time Equivalent Employees

Surrey's Business Distribution by Sector

Consolidated Debt per Capita

Gross Debt Supported by Property Tax Versus Total Debt

2025 Debt Servicing Costs Compared to General Taxation Revenue

Revenue Trend by Source of Revenue

Expenses Trend by Function

Revenue & Expense per Capita

Net Tangible Capital Asset Acquisitions

Financial Statistics

111

Consolidated Revenues Consolidated Expenses

112 113 114

Accumulated Surplus

iv

SURREY AT A GLANCE

DEMOGRAPHIC AND ECONOMIC INFORMATION

| Average home assessment (detached single family home)

707,720* | Population

$1,709,547*

| Average residential tax and utilities bill (before Provincial Homeowner Grant)

11,230* | Annual population change (2025–2024)

$7,510*

38.4* | Median age

4,746* | Housing starts

$86,400* | Metro Vancouver Median income per family

166,320* | Total households

1,710  | Metro Vancouver labour force (‘000)

1,221* | Total residential permits issued

1,609  | Metro Vancouver employment (‘000)

1,230* | Total non-residential permits issued

6.8%  | Metro Vancouver unemployment rate

$1,448 million* | Residential permit values

2,599* | Number of New business Licenses in Surrey

$596 million* | Non-residential permit values

 Statistics Canada, 2021 Census (Vancouver CMA)

 Statistics Canada, Dec 2024 Monthly Labour Force Survey (Vancouver CMA) † Conference Board of Canada, 2023 Metro Vancouver insights

* City of Surrey

As of December 31, 2025, with comparative figures for 2024 (in thousands of dollars) CONSOLIDATED FINANCIAL INFORMATION Consolidated Statement of Financial Position

2025

2024

FINANCIAL ASSETS 1

$ 2,783,420

$ 2,548,653

LIABILITIES

1,507,869

1,528,847

NET FINANCIAL ASSETS 2 NON FINANCIAL ASSETS 3 ACCUMULATED SURPLUS 4

$ 1,275,551

$ 1,019,806

10,992,419

10,602,786

$ 12,267,970

$ 11,622,592

1 Financial assets: cash resources and liquid assets. 2 Net financial assets: the net financial position, calculated as the difference between financial assets and liabilities. 3 Non-financial assets: the non-financial assets that are owned which will be utilized for future services, including tangible capital assets, inventories and prepaid expenses. Non-financial assets can normally be used only for service provision to accomplish future objectives. 4 Accumulated surplus: This is an indicator of the City's overall financial health. It is the difference between the combined financial assets and non-financial assets as compared to liabilities and includes the investments in tangible capital assets (capital equity), total reserves (restricted funds), appropriated surplus (internally appropriated funds) and general or unrestricted funds.

Consolidated Statement of Operations 1 For the year ended December 31, 2025, with comparative figures for 2024 (in thousands of dollars)

2025 Budget 2 $ 1,591,758

2025

2024

REVENUES EXPENSES

$ 1,768,374

$ 1,736,615

1,122,996

1,202,709

1,136,335

ANNUAL SURPLUS 3

$

645,378

$ 389,049

$

600,280

11,622,592

Accumulated Surplus, beginning of year

11,622,592

11,022,312

$ 12,267,970

Accumulated Surplus, end of year

$ 12,011,641

$ 11,622,592

1 The statement of operations shows the sources of revenues and expenses, the annual surplus or deficit and the change in the accumulated surplus. 2 The budget numbers represent the City's plan for revenue and expenses set at the beginning of the year. 3 Annual surplus is the net income/(loss) for the current year's operations.

v

MESSAGE FROM THE MAYOR

On behalf of Surrey City Council, I am pleased to present the 2025 Annual Financial Report. This year reflects Surrey’s continued transformation as a fast-growing city, supported by strong financial management and significant investment in infrastructure and services to meet the needs of residents and businesses. I am pleased to report that our Finance Department has received the Canadian Award for Financial Reporting for 29 consecutive years from the Government Finance Officers Association of the United

States and Canada. Even within a challenging economic environment, the City of Surrey continues to demonstrate sound financial health through disciplined oversight. Low debt levels, along with robust development growth expanding the City’s tax base, have positioned us to invest in Council priorities while maintaining affordability. Surrey continues to grow at an unprecedented pace. As the largest municipality in the Lower Mainland by land area, we are on track to become the first in British Columbia to reach one million residents. This expansion brings both opportunity and responsibility as we build a complete, connected, and livable city. Housing activity and economic momentum remained strong in 2025, with 4,746 new homes approved. These efforts reflect our ongoing work to streamline development processes and improve permitting efficiency. Notably, the City received the Most Improved – Fees award at the 2025 NAIOP Awards for Municipal Excellence for the second time in a row. Altogether, Surrey generated $2.04 billion in construction value and more than 10,000 new jobs last year. In 2026, we are delivering the largest General Capital Infrastructure Program in Surrey’s history, with $779 million planned over five years. Key projects include the 10,000-seat arena in City Centre, the expansion of the Chuck Bailey Recreation Centre, the Centre Block development, which will house Simon Fraser University’s new medical school, and the Newton Community Centre. As a fast-growing city, Surrey must continue investing in the infrastructure needed to support current and future needs while maintaining disciplined financial management and responsible stewardship of taxpayer dollars.

Together, these results reflect disciplined planning and a clear focus on Surrey’s long-term future.

Sincerely,

Brenda Locke Mayor

vi

CITY COUNCIL & SENIOR MANAGEMENT TEAM

City Council

BACK Councillor Mandeep Nagra Councillor Mike Bose Councillor Doug Elford Councillor Gordon Hepner

Senior Management Team City Manager.........................................................................................................R. Costanzo City Solicitor................................................................................................................P. Huynh Chief Librarian (Acting).........................................................................................J. Balenzano General Manager, Corporate Services Department......................................................J. Brar General Manager, Engineering Department..........................................................S. Neuman General Manager, Finance Department...................................................................K. Grewal General Manager, Parks, Recreation & Culture Department.....................................L. Cavan General Manager, Planning & Development Department..............................................R. Gill General Manager, Public Safety Department........................................................B. Edwards

CENTER Mayor Brenda Locke

FRONT Councillor Linda Annis Councillor Harry Bains Councillor Rob Stutt Councillor Pardeep Kooner

Auditors – KPMG LLP Bankers – Royal Bank of Canada

vii

SURREY POLICE BOARD

GENERAL MANAGER PUBLIC SAFETY

EXECUTIVE DIRECTOR OF THE BOARD

PARKS, RECREATION & CULTURE

GENERAL MANAGER

CHIEF CAPITAL

COMMISSIONS &

PROGRAMS OFFICER

COUNCIL COMMITTEES

GENERAL MANAGER PLANNING & DEVELOPMENT

COUNCIL

MAYOR &

CITY MANAGER

CITIZENS | CUSTOMERS

GENERAL MANAGER

CORPORATE SERVICES

ORGANIZATIONAL CHART

FINANCE

GENERAL MANAGER

SURREY PUBLIC

LIBRARY BOARD

CHIEF LIBRARIAN

GENERAL MANAGER ENGINEERING

vv i i i i i i

CANADIAN AWARD FOR FINANCIAL REPORTING CITY OF SURREY

The Government Finance Officers Association of the United States and Canada (GFOA) awarded a Canadian Award for Financial Reporting to the City of Surrey for its annual financial report for the fiscal year ended December 31, 2024. The Canadian Award for Financial Reporting program was established to encourage municipal governments throughout Canada to publish high quality financial reports and to provide peer recognition and technical guidance for officials preparing these reports. In order to be awarded a Canadian Award for Financial Reporting, a government unit must publish an easily readable and efficiently organized annual financial report, whose contents conform to program standards. Such reports should go beyond the minimum requirements of generally accepted accounting principles and demonstrate an effort to clearly communicate the municipal government’s financial picture, enhance an understanding of financial reporting by municipal governments, and address user needs. A Canadian Award for Financial Reporting is valid for A period of one year only. We believe our current report continues to conform to the Canadian Award for Financial Reporting Program requirements, and we will be submitting it to GFOA to determine its eligibility for another award.

Government Finance Officers Association

Canadian Award for Financial Reporting

Presented to City of Surrey British Columbia

For its Annual Financial Report

for the Year Ended December 31, 2024

Executive Director/CEO

ix

Surrey is continuing to experience significant growth as it becomes the largest city in British Columbia, poised to be the first in the province to reach a population of one million people

CITY OF SURREY OVERVIEWS

Surrey is one of the fastest growing communities in Metro Vancouver. It is a city where modern urban development meets an abundance of green spaces, parks, and farmland. Home to six distinct communities, the city comprises state-of-the-art recreational, arts, library, and heritage facilities featuring an array of diverse programming and public services. Surrey offers active, affordable, and accessible lifestyles for its residents serviced with modern amenities. An inclusive and welcoming community, the City embraces all peoples and cultures. Surrey has one of the lowest property taxes in the region and is ranked as one of the best places in the country to invest. As Surrey evolves into the region’s next major metropolitan centre, the City is focused on generating new economic opportunities, fostering innovation, and enhancing connectivity. The City of Surrey continues investing in and building capital infrastructure to keep pace with the needs of its growing community. With a commitment to sustainable living and a proactive approach to economic and social development, the City of Surrey is destined for a prosperous future as it develops into Metro Vancouver’s second major economic centre. The following sections present the City's various departments including an overview of the services they provide and their 2025 accomplishments. Following the overview sections are the related performance measures developed by departments to support City goals.

1

2

CITY OF SURREY OVERVIEWS AWARDS

AWARDS

DEPARTMENT

CORPORATE SERVICES

Canada's Greenest Employer for 2025

2025 The Safestart Award for Canada's Safest Employer for Young Workers - Excellence Awardee

2025 BCMSA Ground Disturbance Excellence Award - Gold Standard Award

5-Star Safety Culture 2025 Award

B+ rating from C.D. Howe Institute: 2024 edition of its Annual Municipal Fiscal Accountability report card Government Finance Officers Association Distinguished Budget Presentation Award: 2025–2029 Financial Plan Government Finance Officers Association Distinguished Budget Presentation Special Recognition Award: Strategic Goals & Strategies for 2025–2029 Financial Plan Government Finance Officers Association Award for Outstanding Achievement in Popular Annual Financial Reporting: 2024 Annual Report Highlights Government Finance Officers Association Canadian Award for Financial Reporting: 2024 Annual Report BCRPA Facility Excellence Award 2025 (Capital Projects less than $6M) - Totest Aleng: Indigenous Learning House BCRPA Community Leadership Award – Surrey Accessibility Leadership Team, Healthy Communities

FINANCE

PARKS, RECREATION & CULTURE

Fusion Festival 2024 - Best Diversity, Equity & Inclusion Initiative for a Public Event

Fusion Festival 2024 - Best Event Planning for a Public Event

Fusion Festival 2024 - Most Outstanding Spectacle, Fair or Festival

2025 Tree City of the World Designation

PLANNING AND DEVELOPMENT

NAIOP Awards of Municipal Excellence: Most Improved Fees

PUBLIC SAFETY

Canadian Association of Fire Chiefs – Career Fire Chief of the Year

Canadian Association of Fire Chiefs – Firefighter Cancer Prevention Award

Surrey & White Rock Board of Trade Environment & Business Awards Large Business Category – Sustainability Work

SURREY LIBRARIES

Options Community Services Impact Award for Outstanding Impact Partner 2025-2026

3

Surrey is a forward-thinking, globally recognized leader in building vibrant, sustainable communities through technology and innovation

CITY OF SURREY OVERVIEW STRATEGIC FRAMEWORK

Guiding Documents The City of Surrey has two key corporate level strategic frameworks: Sustainability Charter 2.0 (primarily outward or community focused) and Surrey Excels (primarily inward focused). The vision, goals, and desired outcomes presented in the Sustainability Charter 2.0 articulate what we want to see for our whole community, looking ahead over the next 40 years. Our Strategic Goals reflect the vision statement of a Thriving, Green, Inclusive City, and is organized around eight community themes, as illustrated below, for a more holistic way of considering sustainability and the interconnected systems in our community. Successful implementation of this ambitious vision needs the support and involvement of all partners in Surrey including local businesses, residents and community groups. Surrey Excels aligns strongly with the Sustainability Charter 2.0. Surrey Excels is a balanced scorecard that sets out the City’s internal strategic objectives, initiatives and measures. Surrey Excels is organized into a tiered structure, with Tier 1 at the corporate level and Tier 2 at the departmental level. Each of the strategic initiatives and measures identified in Surrey Excels fits into one or more of the eight themes of the Sustainability Charter 2.0. These provide the strategic direction and priorities of the City, which are facilitated through the delivery of the Five-Year Financial Plan and the annual budgets of the City.

Our Strategic Goals

INCLUSION A caring community that encourages a sense of belonging and access to opportunity for all Surrey residents to realize their full potential. ECONOMIC PROSPERITY AND LIVELIHOOD Continued prosperity and thriving livelihoods and a strong, equitable and diverse economy. HEALTH AND WELLNESS A community in which all residents are healthy, active and connected. BUILT ENVIRONMENTS AND NEIGHBOURHOODS A beautiful, accessible and well connected city of distinct and complete neighbourhoods that are walkable, engaging and resilient.

ECOSYSTEMS Healthy, protected and well maintained ecosystems and biodiversity. INFRASTRUCTURE Effective infrastructure and services that meet the current and future needs of the city, while protecting the natural environment and supporting urban growth. PUBLIC SAFETY A city in which all people live, work, learn and play in a safe and engaging environment. EDUCATION AND CULTURE Access to diverse, high quality learning opportunities, and vibrant arts, heritage and cultural experiences for all Surrey residents.

Strategic Plan & Goals Official Community Plan, Sustainability Charter, Transportation Strategic Plan and others.

Surrey Excels Our Corporate Strategy Our organizational priorities: • A vibrant downtown • Livable, equitable, connected neighbourhoods • Housing for all • Exceptional public safety

Our Values The City of Surrey's values guide the way we serve our residents, engage with our community and work with each other.

How we will achieve our vision of a thriving, green, inclusive city Surrey is a forward

thinking, globally recognized leader in building vibrant,

THE FUTURE LIVES HERE.

• Community • Innovation • Integrity • Service • Teamwork

sustainable communities through technology and innovation.

• Service excellence • Employer of choice

5

Completed the Bear Creek Stadium, including a covered grandstand and lifecycle replacement of the running track to enhance community sport amenities at this destination park

CITY OF SURREY OVERVIEWS CITY MANAGER'S DEPARTMENT

The mission of the City Manager’s Department is to oversee and coordinate the work of the City’s administration to deliver City Council’s short and long-term objectives for the City.

CITY MANAGER'S OFFICE • Ensures that Council resolutions are addressed in a timely and fulsome manner; • Ensures effective financial management through the monitoring of the annual budget and the Five-Year Financial Plan and by reviewing the City’s financial performance throughout the year; • Ensures that Council’s priorities and high-quality sustainable City services are delivered on a consistent basis to the City’s residents and businesses; • Provides advice and recommendations to City Council related to policies and emerging issues; • Ensures a coordinated and balanced implementation of Council policies and programs; and • Ensures consistency and a high standard of corporate reporting, including regular reports to Council as well as periodic reports on organizational performance. LEGAL SERVICES Legal Services is responsible for providing legal services to City Council and all the City’s departments. The City’s solicitors serve as court counsel, provide legal advice, and render legal opinions on a wide variety of matters along with drafting and reviewing all forms of legal and legislative documentation associated with the business of the City. • Assists in guiding the work in each of the City’s departments;

MAJOR CAPITAL PROGRAMS Major Capital Programs oversees the planning, design and construction of the strategic capital projects of the City. BUSINESS & GOVERNMENT RELATIONS Business Relations fosters innovation and entrepreneurship to promote and attract transformative investment opportunities that support the creation of jobs in Surrey as well as fostering relations with other government sectors to support the strategic priorities of Mayor and Council. Government Relations focuses on building and maintaining strong partnerships with Indigenous communities and other government entities. This division supports the strategic priorities of Mayor and Council by fostering collaborative efforts and ensuring that Indigenous cultural practices and knowledge sharing are respected and integrated into City projects. RISK SERVICES Risk Services provides consulting services to City departments on how to identify, plan for, and manage risks in their daily business. They provide service and expertise in the areas of risk identification and treatment, insurance, claims, litigation, and loss control. By incorporating effective risk management practices, the City can become more resilient to adverse events and reduce the overall cost of risk.

2025 ACCOMPLISHMENTS

• Developed an Indigenous Relations Framework to guide the City’s work with Indigenous communities • The City Manager, Senior Management Team, and Council participated in a strategic session to solidify a framework on Council's priorities over the current Council term • Worked directly with TransLink on the delivery of improved transit services to Surrey including Surrey Langley SkyTrain with bus integration and Bus Rapid Transit on King George Boulevard to South Surrey • Reduced contract review turnaround time to 72 hours for internal stakeholders

• Developed a comprehensive Foreign Direct Investment Action Plan to establish Surrey as an investment-ready city that will attract transformative investments aligned with the 2024-2029 Economic Strategy • Reduced certificate of insurance review turnaround to 48 hours for internal stakeholders by consistently achieving an 80% turnaround rate within the 48-hour target • Implemented an Ag-Tech Strategy to establish Surrey as a leader in Agricultural Innovation • Implemented the short-term actions identified in the A Pathway to Home: Surrey Homelessness Prevention and Response Plan

• Launched the opening of the Cloverdale Sport & Ice Complex – two ice sheets in the summer of 2025, and a third sheet by 2027 to help meet the community’s needs for ice sport and dry-floor sports • Implemented regular risk management talks with City departments with a focus on incident prevention/reduction and Enterprise Risk Management • Established a Newcomer Welcome Centre located at City Centre Library in September 2025 • Developed internal material to assist City departments in making more risk conscious decisions

7

Acquired five acres of parkland in growing neighbourhoods for future greenways, playgrounds and sport courts

CITY OF SURREY OVERVIEWS CORPORATE SERVICES DEPARTMENT

Corporate Services consists of key areas of our organization that support the overall core deliverables of the City including Human Resources, Real Estate Services, Civic Facilities, Information Technology, Communications & Engagement, and Legislative Services.

HUMAN RESOURCES Human Resources (“HR”) provides a broad range of services and programs to both internal and external clients, including labour and employee relations; recruitment and retention; performance coaching; learning & development; employment services; compensation and benefits; occupational health and safety; diversity; wellness; employee recognition; and managing the Human Resources Information Systems (“HRIS”). REAL ESTATE SERVICES Real Estate Services is responsible for the stewardship, optimization, and governance of the City’s real property portfolio in support of Council priorities and corporate objectives. Through the acquisition, disposition, leasing, and development of City‑owned lands, Real Estate Services supports the delivery of major capital projects, parkland expansion, affordable housing initiatives, and other civic priorities by providing appraisal services, market insight, and transactional leadership. CIVIC FACILITIES Civic Facilities is responsible for overseeing the efficient, safe, and sustainable operation of buildings through renovations, repairs, and daily maintenance. This includes a broad range of tasks, such as conducting preventative maintenance, managing energy consumption, and upgrading infrastructural components to meet current standards. By ensuring that facilities function smoothly, Civic Facilities plays a key role in maintaining the reliability and safety of these spaces. The team also supports long-term planning efforts, assisting in the design, planning, and construction phases of new buildings while proactively planning for future repairs and system upgrades.

INFORMATION TECHNOLOGY Information Technology (“IT”) is a strategic partner that enables secure, data driven, and increasingly AI assisted services that scale with Surrey’s growth while strengthening operational resilience. IT provides modern, innovative, secure, and reliable technology solutions for the purpose of enhancing the efficiency and effectiveness of all City staff by streamlining internal operations and processes and leveraging technology to deliver improved services for citizens and businesses. COMMUNICATIONS & ENGAGEMENT Communications & Engagement is responsible for shaping and executing the City’s comprehensive communication and engagement strategies to enhance its reputation, foster positive employee experiences, and drive stakeholder engagement. The division is responsible for internal and external communications, employee and public engagement, brand management, marketing, media relations, senior leadership counsel, and organizational change communications. LEGISLATIVE SERVICES Legislative Services is responsible for ensuring the City conducts business in accordance with all levels of government legislation. This division is also responsible for carrying out the statutory responsibilities of the Corporate Officer as legislated under the Community Charter and providing direct services to City Council, City departments and the public. Administrative support is given to Council and to the various committees and boards on which Council members sit. Legislative Services also coordinates and conducts the municipal elections every four years to elect the City’s Mayor and Council.

2025 ACCOMPLISHMENTS

• Enhanced staff awareness of Surrey’s diversity and fostered a safe and welcoming work environment through 38 key cultural events and important awareness days • Corporate Records shredded 69.07 metric tonnes of paper: 1,827 trees preserved, 416 trash bags avoided from the landfill, 2,893 bathtubs of water preserved, enough electricity to power 915 residential refrigerators and the equivalent of 81 gas powered cars removed from the road

• HR modernized the recruitment process by updating hiring practices to improve efficiency, consistency, and candidate experience • Helped facilitate the 72 Avenue road widening project through linear acquisitions in consultation and collaboration with adjacent property owners

• Expanded the Online Permitting Portal by launching a Development Pre Application Consultation pilot, streamlining Minor Tenant Improvement permit reviews, and bringing Backflow Preventer Permits and the Cross Connection Control program fully online • Launched a beta release of the Archistar eCheck platform for the R3 Residential zoning category with selected external design organizations, integrating GIS layers and key land data to enable automated compliance checks

9

Developed engineering components of the Digital Permitting Expansion Project to improve and accelerate the development approval process

CITY OF SURREY OVERVIEWS ENGINEERING DEPARTMENT

The Engineering Department provides city services in Transportation, Solid Waste, Water, Sewer, Drainage, District Energy, and Land Development. The accomplishments and goals in this section are those that relate to the divisions that fall under the General Operating Fund: Land Development, Operations, and Project Delivery.

LAND DEVELOPMENT Land Development includes the Development Services section which prescribes the municipal infrastructure required to service land and building development. The Inspection Services section ensures that the aforementioned infrastructure meets Council-adopted standards and requirements while the Support Services section provides administrative support related to Engineering permits for construction in City road allowances. OPERATIONS Operations maintains the City’s engineering infrastructure including roads, drainage, sewer and water operations. This division also carries out the City’s residential waste collection services as well as manages and maintains the City’s fleet of vehicles and Engineering business enhancement initiatives.

PROJECT DELIVERY The Project Delivery division is responsible for delivering the City’s Infrastructure Capital Program for Transportation and utility assets. This includes developing designs, procurement and construction services. The team provides survey services to all City departments with a primary focus on legal services to support Engineering and Parks Recreation & Culture. Furthermore, the division acts as the City’s liaison with various levels of government on advancing key regional projects in Surrey.

2025 ACCOMPLISHMENTS

• Supported the Memory Map app for the public to share and discover places in Surrey that hold significance to the people who call Surrey home

• Secured a multi-year Enterprise Licence Agreement that strengthens the City’s GIS foundation, delivering uninterrupted service and enabling scalable growth for future innovation • Entered into a lease of City lands to Skylink, which employs over 350 tradespeople and staff for the construction of the 4,400 precast concrete guideway segments to build the Surrey Langley SkyTrain elevated guideway • Assessed continuous improvement opportunities to advance Guaranteed Permitting Timelines related to drawing submissions/reviews and financial processing • Implemented innovative programs to reduce construction landfill waste through the use of recycled concrete and asphalt products as part of the Engineering Department's Capital Infrastructure program

• Completed the 74 Avenue utility work under the Housing Accelerator Fund • Collaborated with the Province and TI Corp to finalize the detailed design of infrastructure along Fraser Highway as part of the Surrey Langley SkyTrain project, including utilities, roadway design, traffic signals/streetlighting and signage/ pavement markings • Developed Engineering components of the Digital Permitting Expansion Project to improve and accelerate the development approval process • Continually developed processes to compile utility asset condition, probability of failure and consequence of failure information related to critical infrastructure to support sound maintenance management and sustainable service delivery

• Filled a total of 10,388 potholes

• Cleared 14,273 catch basins to alleviate possible flooding issues • Worked with Surrey Fire Services and the Province to establish data compilation and sharing in support of next-generation 911 emergency response processes • Completed the Green Timbers SkyTrain Station supportive works which included protected cycling on 140 Street and the development of 113 Park and Ride spaces at Green Timbers Way • Acquired remote sensing oblique imagery and LiDAR data to update key derived datasets, including contours, digital elevation models, and building outlines

11

Collaborated with the Communications & Engagement Division to undertake the 2026 Budget engagement process and solicit community feedback on budget priorities through online surveys, focus groups, and open houses throughout the City

CITY OF SURREY OVERVIEWS FINANCE DEPARTMENT

To provide expert advice, services and innovative solutions in the areas of Financial Management and Reporting, Taxation, Procurement, and Internal Audit Services with a focus on the City’s values to provide “An Innovative Team Serving the Community with Integrity”.

FINANCIAL PLANNING & ANALYSIS Prepares the City’s operating and capital budgets and quarterly financial reports. This division reviews various corporate reports for the Senior Management Team and Council. It also monitors and analyzes expenditures and revenue trends throughout the fiscal year and provides long-term financial planning. In addition, it provides assistance to other departments in achieving their financial targets by providing periodic variance analysis reports, thereby ensuring the City meets its annual budget. FINANCIAL REPORTING Responsible for the preparation of annual audited financial statements and statutory financial reporting. This division is also responsible for compiling an annual Five-Year Financial Plan which establishes financial and programming priorities. PROPERTY & PAYMENT SERVICES Responsible for the billing and collection of property taxes and related charges, annual and metered utilities, and district energy utility fees. The team also processes payments for dog licenses and secondary suites. In addition, they staff the City Hall welcome desk and provide front-counter payment services, including at the City’s Operations Centre. INTERNAL AUDIT & COMPLIANCE Responsible for examination and evaluation of financial and non financial processes and programs across all City departments with the purpose of providing an independent and objective opinion on processes and the control environment (comprising governance, risk management, and internal control) by evaluating their effectiveness in achieving City objectives.

PROCUREMENT SERVICES & PAYABLES Coordinates the procurement of high quality, cost-effective goods and services, while ensuring all City polices are followed and best practices implemented. It provides professional expertise in the areas of Purchasing, Supply Chain Management and Contract Administration. Accounts Payable processes invoices and issues payments to suppliers for goods and services purchased by the City. TREASURY SERVICES Responsible for treasury functions including investments, accounts receivable, banking and electronic payment processing, bank reconciliations, and surety management. This section monitors and forecasts cashflows and invests funds in a prudent manner, providing investment returns and long-term security while meeting daily operational liquidity needs. This section is responsible for the City’s relationship with its financial institution, credit/debit card payment processor and collection agency. FINANCIAL SYSTEMS Responsible for maintaining, troubleshooting, and optimizing financial systems to support accounting, reporting, and transaction processing. Key duties include user support, system configuration, data integrity monitoring, and resolving integration issues. This section also coordinates with internal departments and vendors for system updates and enhancements. PAYROLL Responsible for ensuring all City employees are paid accurately and on time, with correct deductions and withholdings. The team also prepares annual T4s and submits all required payroll documents and remittances to the Canada Revenue Agency and other authorities.

2025 ACCOMPLISHMENTS • Reduced the number of paper cheques issued by the City by nearly 50% through increased enrollment for electronic fund transfers, thus reducing paper waste and the carbon impacts of mail delivery

• Increased submission of digital invoices to the Accounts Payable section with an average growth rate of 8.9% over the last 3 years, reducing paper usage and the need for physical storage, saving both trees and energy

• Supported City subsidiaries, Surrey City Development Corporation (“SCDC”) and Surrey Homelessness and Housing Society ("SHHS"), in meeting their strategic organizational objectives and undertaking critical projects to fulfill their mandates • Automated the manual and time-consuming process for the digital intake and sorting of Accounts Payable invoices, saving significant working hours, leading to enhanced efficiency and repositioning of resources towards value-added tasks

• Worked with Surrey Police Service to implement a process for the ongoing consolidation of financial information between the entities

• Continued to develop the Financial Management System by upgrading

processes, adding increased functionality, and continuing with efficiency-enhancing initiatives

13

CITY OF SURREY OVERVIEWS

Opened the Cloverdale Sport & Ice Complex with two new sheets of ice

CITY OF SURREY OVERVIEWS PARKS, RECREATION & CULTURE DEPARTMENT

The programs, facilities and services of the Parks, Recreation & Culture (“PRC”) Department are key components to providing access to safe and engaging recreation and cultural opportunities, protecting the natural environment and enhancing the quality of life for all.

PARKS The Parks division plans, develops, and maintains the City’s extensive park system (over 2,898 hectares), a civic marina, three cemeteries and all public property trees and forests. Playing a key role in the stewardship of the natural environment, the division engages residents through the delivery of a variety of outdoor programs, services, and events including: nature-based education and stewardship programs; community gardens; volunteer opportunities; active recreation, outdoor sport and play amenities; and citywide community engagement, civic beautification, and enhancement initiatives. Additionally, the division is engaged in truth and reconciliation with First Nations through various aspects of our operations such as park planning, design, and development. RECREATION SERVICES The Recreation Services division plays a critical role in maintaining and enhancing the community’s physical and mental well-being. They operate 22 diverse, state-of-the-art recreation facilities across Surrey, including five indoor pools, six skating arenas, 18 preschool locations, and five full-day childcare centres operated through their non-profit partners. Additionally, included in this division is the Business Operations section that oversees the operations and continual improvement of the Parks, Recreation & Culture Management Registration System at all Parks, Recreation & Culture facilities, including online transactions, user training, end-user support, vendor management and upgrades.

CULTURE Committed to inclusion and community engagement, the division is passionate about serving diverse communities and respectfully engaging and planning programming with Indigenous communities. Providing citywide arts, heritage, and cultural services, including cultural grants, the division also supports the development of community arts and heritage organizations. The Culture division manages the Public Art Program, Visual and Community Arts, Performing Arts, Special Events & Filming and Heritage Services portfolios. HEALTHY COMMUNITIES The Healthy Communities section provides centralized support and coordination of key service areas within the Parks, Recreation & Culture Department. This section is responsible for ongoing administrative support to the department including direct support for the General Manager and Division Managers. This section oversees the administration of the Emergency Support Services program, Leisure Access Program, Youth Engagement & Intervention, Equity, Diversity & Inclusion, and Accessibility. In addition, they provide interdepartmental leadership through their work overseeing Volunteer Resources, Age Friendly Strategy for Seniors, and City Hall Tours. Healthy Communities has a strong focus on health and wellness through their work overseeing Sport Tourism, Health Promotion, and Employee Wellness.

2025 ACCOMPLISHMENTS

• Recreation attendance and programming breadth sustained across 22 facilities; 57,600+ programs offered • Supported 43 sport tourism events with $274,000 in grants (highest demand to date) • Awarded cultural grants to 80+ organizations supporting citywide cultural production • Installed 10 new picnic shelters at various parks

• Acquired 7.4 acres of new parkland and completed major playground and park upgrades, including improvements at Guildford Heights, Robertson Drive, William Beagle, and McIntyre parks • Completed the Bear Creek Stadium, including a covered grandstand and lifecycle replacement of the running track to enhance community sport amenities at this destination park • Priority resident registration improvements continued to stabilize online traffic and access

• The Focus Newton Action Plan advanced significantly, with expanded programs, enhanced events, and improvements to public spaces • Surrey Mobilization & Resiliency Table ("SMART") supported 95 new adult cases, with 71% demonstrating reduced risk, while Children & Youth At-Risk Table ("CHART") served 20 new youth cases, achieving an 82% risk-reduction rate

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Advanced Neighbourhood Concept Plans (NCPs) for Cloverdale Town Centre, Anniedale Tynehead Stage 1, as well as continued to advance SkyTrain related NCPs related to the Fleetwood Plan and 196 Street Plan

CITY OF SURREY OVERVIEWS PLANNING & DEVELOPMENT DEPARTMENT

The primary functions of the Planning & Development Department are to prepare land use plans, bylaws, and policies for consideration by City Council, and undertake application reviews and approval processes consistent with Council-approved plans, bylaws, and policies in support of planned, orderly, and sustainable development of the City. The Department’s mandate is accomplished through the activities of the following five divisions:

BUSINESS TRANSFORMATION Business Transformation provides front line customer service, administrative support services, records management, information technology enablement, communications, and functional support to the department. This work involves answering customer inquiries, initial processing of permit applications, answering record searches, providing copies of house plans, planning of system enhancements, creating business intelligence reports and supporting community engagement initiatives. DEVELOPMENT PLANNING Development Planning implements Council-adopted bylaws, approved secondary plans, and policies in relation to the use and development of land. This work involves receiving and reviewing land development applications, making appropriate recommendations for land development projects, and preparing reports to Council. COMMUNITY PLANNING & SUSTAINABILITY Community Planning & Sustainability develops land use plans and policies in support of the planned and orderly development of the City. The division administers the Official Community Plan (“OCP”), General Land Use Plans, Neighbourhood Concept Plans, Local Area Plans, Zoning By-law amendments, and monitors the City’s growth management and Community Engagement strategies.

BUILDING Building administers Council adopted bylaws and policies related to building construction. This work involves servicing residential and commercial building plan reviews, performing building, plumbing and electrical field review services, inspecting for and coordinating a response to unpermitted construction, and the administration of the Tree Protection Bylaw and sign bylaws. The Building Division is also responsible for providing professional advice on building construction related matters to Council, the Board of Variance, other City departments and the public. HOUSING & SOCIAL DEVELOPMENT Housing & Social Development supports the development of non market affordable and supportive housing, responds to homelessness, and develops plans, policies and programs that address priority social issues in Surrey. The Division convenes and partners with other government and nonprofit agencies to respond and identify solutions to a range of complex issues.

2025 ACCOMPLISHMENTS

• Prepared and presented 287 planning reports for Council’s consideration through the review and processing of associated development applications • Enhanced policies and processes to reduce development application and building permit times by 30%, including developing a Modernized Approval Process (MAP) framework for Tenant Improvements that simplifies the application intake, includes digital reviews, and enhances communication of deficiencies • Continued to deliver files for Section 57 hearings to Council, adding a notice to title for twelve non-compliant properties in 2025 and still targeting approximately six months from initial posting of Stop Work Order to hearing

• Successfully completed all deliverables for Year 2 of the Housing Accelerator Fund grant program • Established the Development Approval Process Improvement Committee, designed to undertake a fulsome review of development permitting processes with the intent of reducing or eliminating roadblocks to speedy approvals • Reviewed and revised the City’s Development Cost Charges (“DCCs”) and implemented waivers for DCCs for non market rental housing operated by non profit providers • Provided an update on the Climate Change Action Strategy and identified Quick Start Actions

• Initiated several actions to implement the short-term actions identified in A Pathway to Home: Surrey Homelessness Prevention and Response Plan, including supporting the winter season response shelter programs, convening a homelessness sector leaders table, and expediting non-market housing projects • Introduced new OCP amendments to introduce a “DP Light” for some townhouse and light industrial developments • Expanded the Early Excavation for Multi Family Housing pilot program as part of the strategy to promote project completion, reducing idle, undeveloped land

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Grew alongside the City's expansion, hiring more than 10 bylaw officers and increasing the number of staff working in enforcement, call centre, business licensing area, and appeals & adjudication

CITY OF SURREY OVERVIEWS PUBLIC SAFETY DEPARTMENT

The Public Safety’s Department's mission is to ensure a safe, secure, and resilient city by delivering on Council’s public safety priorities, integrating and aligning public safety functions, and working with public safety partners to enhance service delivery.

ADMINISTRATIVE SECTION The administrative section plays a key role in ensuring that essential corporate functions and strategic priorities are effectively managed. This team is responsible for driving organizational excellence through strategic planning, project management, research, and performance evaluation. BYLAW SERVICES Bylaw Services is responsible for the enforcement of the City's regulatory bylaws, the issuance of business licenses, animal control functions, operation of the Surrey Animal Resource Centre (“SARC”), and parking enforcement. With a proactive approach, enforcement staff focus on working with property owners, local businesses, and the community at large to ensure compliance with our Bylaws. SURREY FIRE SERVICES The Surrey Fire Services is a big part of keeping our city safe— protecting people, property, and the environment. The fire service responds quickly to emergencies, makes sure safety rules are followed, provides fire based 9-1-1 dispatch services and helps everyone learn more about fire safety. The department is made up of five main sections: Administration, Operations, Communications, Mechanical, and Support. Within the Operations division there are also three distinct branches: Fire Prevention, Suppression, and Training. All these divisions and branches work together to help keep our community safe.

SURREY POLICE SERVICE Surrey Police Service (“SPS”) is a progressive, community-based police service that reports directly to the Surrey Police Board. The SPS values diversity, partnerships, and accountability as it works to enhance public safety and community well-being. SPS has three policing bureaus: Community Policing, Corporate Services, and Investigative Services, in addition to the Office of the Chief Constable. Together with the support of the Lower Mainland Integrated Teams, these bureaus support policing operations, prevention and intervention strategies, and investigative efforts.

2025 ACCOMPLISHMENTS

• Managed 41,511 bylaw services calls, including general bylaw, animal control, and parking inquiries • Launched the Nasal Naloxone Pilot Program, placing kits in City facilities if needed. In 2025, 11 nasal naloxone kits were successfully used, saving 11 lives; the pilot continues in 2026 • Significantly expanded public firefighting workshop offerings to improve accessibility, inclusion, and career awareness. A total of 36 public workshops were delivered throughout the year, including female only sessions as well as workshops open to all participants • Surrey Fire Regional Dispatch led the province in the transition to Next Generation 9-1-1, becoming the first service

• Major infrastructure upgrades, including fire hall expansions and a new replacement facility, are underway to meet increasing operational and community needs • Over 15,000 smoke alarm functionality verifications in 2025 to ensure residents have a working early alerting mechanism in the event of a residential fire. The current rate of 63% working smoke alarms found at residential fires continues to be well above the previous rate of 38% in 2010 • SPS continued to enhance its proactive youth engagement with the first SPS Student Police Academy, two Youth Basketball Camps, and the second annual SPS Soccer Camp

• Inspected 8,426 business properties and provided 7,954 safety educational inspection pamphlets to the business proprietors. This ongoing process bolsters the City’s efforts to improve fire code compliance and the resiliency of businesses • Continued to grow operational capacity with the hiring of 122 experienced police officers, 50 recruits, and 81 civilian employees in 2025, bringing SPS to just over 1,100 staff. Hiring will continue until SPS reaches its full authorized strength • SPS’s Volunteer Program launched with 48 volunteers who contributed over 3,700 volunteer hours in 2025. These volunteers support crime prevention campaigns, community events, and road safety initiatives. The program will continue to expand in the years ahead

in British Columbia to go live with the upgraded call-handling system in 2025

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